Description

About MOURI Tech Founded in 2005 and headquartered in Dallas, Texas (USA), MOURI Tech is a global enterprise solutions provider with over 5,000+ employees worldwide. The company is a CMMI Level 5 certified organization and a trusted partner for SAP, Microsoft, AWS, Salesforce, ServiceNow, and other leading platforms. MOURI Tech delivers cutting-edge digital transformation solutions across multiple industries including Banking, Manufacturing, Healthcare, Retail, Telecom, and Logistics. 🌐 Website: http://www.mouritech.com Job Overview MOURI Tech is looking for an SAP MM / SD / FI L1 Support Consultant to provide first-level SAP application support, ensuring smooth day-to-day SAP operations for business users. The role involves incident handling, system monitoring, user support, documentation, and coordination with L2 and project teams to maintain system stability and performance. Key Roles & Responsibilities SAP L1 Support Operations Provide L1 SAP support for SAP MM, SD, and/or FI modules. Monitor SAP systems and respond to incidents and service requests. Handle basic configuration issues, data-related queries, and transaction errors. Incident & Service Request Management Log, track, and resolve incidents as per defined SLAs. Perform initial root cause analysis (RCA) for recurring issues. Escalate complex or critical issues to L2 / Project Teams with proper documentation. User Support & Administration Support end users with SAP navigation, transaction usage, and access issues. Assist with user administration, roles, and authorization requests (as applicable). Conduct basic user training and knowledge-sharing sessions. Documentation & Knowledge Management Prepare and maintain: User guides SOPs Incident resolution documents Ensure proper knowledge transfer and documentation updates. Operational Excellence Ensure stable, efficient, and uninterrupted SAP operations. Collaborate with cross-functional teams to improve system performance and user satisfaction. Eligibility & Experience Experience: 1 – 1.5 years of hands-on experience in SAP L1 Support Education: Any Graduate Modules: SAP MM / SAP SD / SAP FI (at least one module mandatory) Required Skills SAP MM / SD / FI Module Knowledge Incident & Service Request Handling SAP System Monitoring Root Cause Analysis (Basic) End-User Support & Communication Documentation & Reporting Preferred Skills Exposure to ITIL processes Understanding of SAP ticketing tools Strong analytical and problem-solving skills Ability to work in a support-oriented, SLA-driven environment

Role and Responsibilities

• Key Roles & Responsibilities SAP L1 Support Operations Provide L1 SAP support for SAP MM, SD, and/or FI modules. Monitor SAP systems and respond to incidents and service requests. Handle basic configuration issues, data-related queries, and transaction errors. Incident & Service Request Management Log, track, and resolve incidents as per defined SLAs. Perform initial root cause analysis (RCA) for recurring issues. Escalate complex or critical issues to L2 / Project Teams with proper documentation. User Support & Administration Support end users with SAP navigation, transaction usage, and access issues. Assist with user administration, roles, and authorization requests (as applicable). Conduct basic user training and knowledge-sharing sessions. Documentation & Knowledge Management Prepare and maintain: User guides SOPs Incident resolution documents Ensure proper knowledge transfer and documentation updates. Operational Excellence Ensure stable, efficient, and uninterrupted SAP operations. Collaborate with cross-functional teams to improve system performance and user satisfaction.