Description

Your key responsibilities: Exhibit Konecranes Core values and code of conduct into each action Understand and handle incident management and Service Request process in a support environment for large number of users Experience in SAP Basis System Administration and SAP BTP. Ability to troubleshoot system issues and resolving as per expectation and if needed take help from peers. Ensure ability to work on SLA based service delivery. Monitoring the SAP Systems, performance monitoring and various interfaces. Aid in support process improvisation Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those Develop healthy professional customer relationship Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management s expectations and guidance Align and realign actions based on customers feedbacks, inputs from management Prepare reports based on supervisor s expectations Deliver any other tasks as per superior s instructions and guidance Be flexible for on call support based on business needs Knowledge of Database will be an advantage Assist peers, superiors, other IT staff members in day to day activities whenever appropriate What we expect from you: Bachelor s Degree or higher - B.Tech. /B.E., BCA, BSC comp Good technical background with some professional experience desirable. Be highly motivated, hardworking and possess good time management and communication skills Excellent written and spoken English Ability to work and communicate effectively with a globally distributed team Team player Customer service attitude. SAP Certifications in their specialisation area is not must but will be an advantage Awareness about ISO 14001, 45001 requirements Competencies and Skills Required: 0-2 years of experience in IT industry working in global support or business process monitoring environment. Exposure to SAP Basis Administration tasks and SAP BTP is highly desired. Basic understanding about Computers and IT Systems with some exposure to SAP systems. Knowledge of ERP and any of enterprise database will be a big plus SAP Basis monitoring tasks will be an added advantage Knowledge about ITIL and ITSM tool(s) is preferred English Communication skills Verbal, Written Team player Customer service attitude Customer oriented approach to ensure SAP end-user satisfaction. Willing to work in shifts when necessary. Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations. Reporting capabilities Analytical and problem-solving techniques would help in improvising the process. Exposure to Cloud applications, GIT, Eclipse and HTML5 would be an advantage

Role and Responsibilities

• RoleFull Stack Developer Industry TypeBanking Functional AreaEngineering - Software & QA Employment TypeFull Time, Permanent Role CategorySoftware Development