Description

Key responsibilities- Lead an engagement from the GDS front and ensure the team delivers timely and high-quality work, as per EY Global Audit Methodology and in line with the Global team expectations. Demonstrate strong understanding of aligned engagement and EY GAM while performing reviews of procedures performed by GDS staff, along with knowledge of EY tools to make reviews more efficient and meaningful. Develop and maintain productive relationships with key EY Global counterparts like Assurance executives based out of Americas or Europe. Develop an understanding of EY Quality and Risk Management procedures and ensure these are embedded into the engagement teams work. Proactively discuss workflow management with the assurance teams, allocating resources to the assigned work and monitoring performance against standards. Monitor utilization for ones team, budget to actuals, and other operational matters. Demonstrate professionalism, competence and clarity of communication when dealing with GDS and Global teams. Establish expectations of value to be delivered to the respective GDS Global teams aligned. Identify opportunities to improve the scope of work for GDS on one’s own engagements. Standardize review processes along with leveraging best practices across one’s aligned engagements or beyond. Motivate and lead one’s GDS team members, identify and foster key talents, coach and supervise team members. Be responsible for various operational matters related to engagements aligned. Conduct timely performance reviews and provide performance feedback/training. Lead by example. Skills and attributes for success Knowledge of Indian accounting and assurance standards or knowledge of IFRS / UK GAAP / US GAAP and International review standards is an added advantage. Excellent communication skills. Effective interpersonal, risk management, facilitation and presentation skills Project management, leadership, coaching, counselling and supervisory skills Robust logical and reasoning skills Ability to spread positive work culture, teaming and live EY values. The ability to quickly form strong working relationship with colleagues in India and global teams. To qualify for the role, you must have Relevant Work experience of 0 – 8 years in financial domain along with language expertise of B1 and above level proficiency required.

Role and Responsibilities

• RoleCustomer Service Industry TypeTelecom / ISP Functional AreaCustomer Success, Service & Operations Employment TypeFull Time, Permanent Role CategoryCustomer Success, Service & Operations - Other