Description

Tech Mahindra Hiring Analyst for Health Care Process Role :- Verify, create, modify, policy servicing, update claim and providers records for group and individual customers within defined SLA. Follow up with the doctors office through voice calling & fax for procurement of the medical documents of the insured. Responsibilities :- Review, analyze and process transactions in accordance with business process documents Follow up with the doctors office through voice calling & fax for procurement of the medical documents of the insured. Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing Demonstrates ability to work on routine matters with minimum supervision Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor Ability to use own initiative in team environment Provide timely response to queries from internal and external stakeholders Develop strong partnership with peers, mentors, support functions and leaders Key Skills:- Minimum 1-year experience in calling profile with US clients / customers Minimum 1-year experience of transaction processing in Insurance ( Abroad Health/ Life/ Disability/ Dental Claims processing preferred. Typing skills 30 to 35 Wpm, 30 to 35 wpm, 98% accuracy Excellent written and communication skills and command on English language is a must. Willingness to work in rotational shift Proficient in MS office

Role and Responsibilities

• Tech Mahindra Hiring Analyst for Health Care Process Role :- Verify, create, modify, policy servicing, update claim and providers records for group and individual customers within defined SLA. Follow up with the doctors office through voice calling & fax for procurement of the medical documents of the insured. Responsibilities :- Review, analyze and process transactions in accordance with business process documents Follow up with the doctors office through voice calling & fax for procurement of the medical documents of the insured. Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing Demonstrates ability to work on routine matters with minimum supervision Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor Ability to use own initiative in team environment Provide timely response to queries from internal and external stakeholders Develop strong partnership with peers, mentors, support functions and leaders Key Skills:- Minimum 1-year experience in calling profile with US clients / customers Minimum 1-year experience of transaction processing in Insurance ( Abroad Health/ Life/ Disability/ Dental Claims processing preferred. Typing skills 30 to 35 Wpm, 30 to 35 wpm, 98% accuracy Excellent written and communication skills and command on English language is a must. Willingness to work in rotational shift Proficient in MS office