Description
Roles and Responsibilities
experience in supporting SAP Logistics ( TPVS, EWM, LE, Transportation) / SD module preferably with engineering background (B. Tech /B.E).
Must possess good understanding of SD/ Logistics processes / configuration along with integration with MM, finance and production.
Should be well versed with the business processes in the Logistics domain.
Should possess good communication and inter-personal skills.
Support processes in SAP SD / Logistics / Supply Chain Execution areas for Reliance manufacturing sites / warehouses of Hydrocarbon businesses.
Analyse L1 operational issues logged by end users and provide resolution within agreed SLA timelines.
Ability to engage with customers.
Provide support for authorisation issues.
Carry out root cause analysis of recurring issues and coordinate with project/development teams for necessary corrections.
Participate in knowledge transfer sessions from project /development for better understanding of configured processes.
Involvement in Go-live support for rolled-out processes across various sites.
Should be able to deliver as an individual and perform equally well as a team player.