Spanish expert

Credence Resource Management
Salary: ₹ 3,00,000 - 5,50,000 P.A.


Job description Job Title - Customer Service Executive (Spanish) Department - Operations Job Role • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. • Able to manage difficult customer issues while working in a fast paced environment • Determine the reason for delinquency and best course of action to assist our Borrowers. • Engage our Borrowers with the highest level of respect and dignity. • Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. • Ensure all accounts in assigned lists are managed accurately and timely. • Call blended (inbound/outbound) environment. • Accounts are early / mid-stage defaults return payments, first payment defaults, and work date follow up assignments. • Perform advanced skip tracing on higher risk files. • Determine escalation of loans to third-party collection agencies. • Send and receive email correspondence

Role and Responsibilities

  • Desired Skills • Freshers can also apply • Candidates with at least 2 years experience in a voice based call centre preferred • Third-party collection experience preferred (Medical or Telecom) • Needs to be Bilingual (Spanish/English) • High school diploma or GED certificate • Excellent written and oral communication skills • Skilled in skip tracing and negotiation techniques • FDCPA and credit bureau reporting knowledge


Job Type : Full_Time
Designation : Spanish expert
Posted on : 25 July 2022
Department : Customer Success, Service & Operations
Salary : ₹ 3,00,000 - 5,50,000 P.A.
Qualification : Any Graduate
Work experience : 0 - 5 years
Openings : 12
Email : [email protected]
Contact : 2067113636
Website :
Application End : 10 February 2023