Description

Job description Roles and Responsibilities Job Description Job Purpose The purpose of this role is to serve as the first point of contact for employees, managers and HR community in the target geographies to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. As part of the H2R Services team this role executes HR Master data maintenance and employee engagement with minimal supervision. This role planned on contract basis and based performance and business requirements the engagement may be converted into permanent role later.

Role and Responsibilities

• Key Responsibilities include: Provide rapid, high quality and validated response/support to all HR related queries and requests Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer Maintain HR data changes or actions effective for a single/multiple associates as per service scope or action/change requests Escalate requests that cannot be resolved directly to the appropriate experts within the team Ensure compliance in accordance with Data Privacy and Protection guidelines and other relevant legislation Perform other tasks as assigned by Line Manager with minimal supervision