Description

Configure, implement, and demonstrate software products. The implementation cycle includes requirements validation, overseeing projects with specific development requirements, internal testing, and guiding clients through user acceptance to go-live status. The Quality assurance Engineer is also responsible for the development and delivery of training for both administrators and end-users. Document all customer interactions in designated CRM, and provide excellent customer experiences.

Role and Responsibilities

• Guide and drive the client towards the best solution for their business needs Analyze existing systems, interface requirements, and business processes Partner with clients to understand their business and related needs Testing, and providing final QA/QC before the client is ready to go live. The testing of all aspects of the product/system like function/component, system, performance, regression, and service Working with the development team to identify and capture test cases, ensure version management Set up test environments, design test plans, develop test cases/scenarios/usage cases, and execute these cases. Providing feedback on usability and serviceability, trace the result to the quality risk, and report it to concerned people.