Description

Job Title - Customer Service Executive (Spanish) Department - Operations Job Role • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. • Able to manage difficult customer issues while working in a fast paced environment • Determine the reason for delinquency and best course of action to assist our Borrowers. • Engage our Borrowers with the highest level of respect and dignity. • Document all collection efforts for each assigned account in accordance with established procedures and compliance policies. • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards. • Ensure all accounts in assigned lists are managed accurately and timely. • Call blended (inbound/outbound) environment. • Accounts are early / mid-stage defaults return payments, first payment defaults, and work date follow up assignments. • Perform advanced skip tracing on higher risk files. • Determine escalation of loans to third-party collection agencies. • Send and receive email correspondence Desired Skills • Freshers can also apply • Candidates with at least 2 years experience in a voice based call centre preferred • Third-party collection experience preferred (Medical or Telecom) • Needs to be Bilingual (Spanish/English) • High school diploma or GED certificate • Excellent written and oral communication skills • Skilled in skip tracing and negotiation techniques • FDCPA and credit bureau reporting knowledge

Role and Responsibilities

• Customer Service