Description

Responsibility Email review: Respond to urgent request from customers such as changing delivery address or product type. Make sure customers get appropriate products in time. Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers Order management page). Give accurate and quick guidance to customers in a friendly manner. Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delay. Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain products features to customers before purchase. Help customers make decision. Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to production improvement department, result in product quality and customer satisfaction improvement. Collect and organize VOC (Voice of customer): Optimize product description on Amazon listing based on customers preference so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience. Maintain brand image, increase brand influence, and improve customer loyalty.

Role and Responsibilities

• Responsibility Email review: Respond to urgent request from customers such as changing delivery address or product type. Make sure customers get appropriate products in time. Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers Order management page). Give accurate and quick guidance to customers in a friendly manner. Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delay. Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain products features to customers before purchase. Help customers make decision. Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to production improvement department, result in product quality and customer satisfaction improvement. Collect and organize VOC (Voice of customer): Optimize product description on Amazon listing based on customers preference so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience. Maintain brand image, increase brand influence, and improve customer loyalty.