Description

Your day-to-day work will involve Driving transformation, project management, quality, business reporting, business excellence, training Identifying opportunities for improvement in registration and compliance processes and apply Lean Six Sigma expertise in solving complex business problems Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and define the metrics required to assess performance against standards required Designing employee training programs that align with company goals, industry standards, and employee skill sets Collaborating with Ops leadership team to drive critical business improvement initiatives Lead improvement projects end to end collaborate with key stakeholders to deliver results within the stipulated timelines Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output Implement coaching sessions and mentorship programs to establish a culture of continuous learning Continuous process improvement, providing project intervention and coaching to the team through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc. Oversee learning activities, curriculum and resources Monitoring the progress of the training and development of the team, looking for opportunities to strengthen their skills or acquire new ones. Yes,some qualifications will help Graduation with 10 years of relevant experience in Business Excellence/Quality role Master with 7 years of relevant experience in offerings like Customer Operations/ Information Technology/ Finance and Accounting/ Networks/ Human Resource Services Experience in BGV sector is a plus

Role and Responsibilities

• Your day-to-day work will involve Driving transformation, project management, quality, business reporting, business excellence, training Identifying opportunities for improvement in registration and compliance processes and apply Lean Six Sigma expertise in solving complex business problems Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and define the metrics required to assess performance against standards required Designing employee training programs that align with company goals, industry standards, and employee skill sets Collaborating with Ops leadership team to drive critical business improvement initiatives Lead improvement projects end to end collaborate with key stakeholders to deliver results within the stipulated timelines Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output Implement coaching sessions and mentorship programs to establish a culture of continuous learning Continuous process improvement, providing project intervention and coaching to the team through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc. Oversee learning activities, curriculum and resources Monitoring the progress of the training and development of the team, looking for opportunities to strengthen their skills or acquire new ones. Yes,some qualifications will help Graduation with 10 years of relevant experience in Business Excellence/Quality role Master with 7 years of relevant experience in offerings like Customer Operations/ Information Technology/ Finance and Accounting/ Networks/ Human Resource Services Experience in BGV sector is a plus