Description

Minimum 2 end to end SD implementation experience. Minimum 5 years of experience in supporting SD modules and interface. Provide expertise in SAP SD, OTC(Order To Cash), Master Data Management, Customer Master, Vendor Master, Sales Process, and Master data experience work with business process owners/ logistics team in SAP. Experience in business process designs including Transportation Zones, Routing, Inbound-Outbound, Returns & Repair Warehouse Logistics, Delivery & Transportation Freight Forwarder Integration, Including Tracing and Tracking and Freight Payment, Trade Compliance and Reporting. Taking lead of the MM team in providing support for SAP SD Module, troubleshoot and resolve issues & requests within targeted SLA. Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation. Manages incidents reported by user and follow-up promptly. Working closely with different teams (eg: basis, abap, MM, SD) to ensure issues and requests are addressed timely. Assist business users in gathering requirement and preparation of Change Request application. Prepare functional specification and carry out necessary review with business and AMS team. Carry out Unit Test, System Integration Test, and its related documentation. Support user in carrying out User Acceptance Test. Participate in deployment to production and post deployment support. Update system documentation and training documents/user manual.

Role and Responsibilities

• Minimum 2 end to end SD implementation experience. Minimum 5 years of experience in supporting SD modules and interface. Provide expertise in SAP SD, OTC(Order To Cash), Master Data Management, Customer Master, Vendor Master, Sales Process, and Master data experience work with business process owners/ logistics team in SAP. Experience in business process designs including Transportation Zones, Routing, Inbound-Outbound, Returns & Repair Warehouse Logistics, Delivery & Transportation Freight Forwarder Integration, Including Tracing and Tracking and Freight Payment, Trade Compliance and Reporting. Taking lead of the MM team in providing support for SAP SD Module, troubleshoot and resolve issues & requests within targeted SLA. Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation. Manages incidents reported by user and follow-up promptly. Working closely with different teams (eg: basis, abap, MM, SD) to ensure issues and requests are addressed timely. Assist business users in gathering requirement and preparation of Change Request application. Prepare functional specification and carry out necessary review with business and AMS team. Carry out Unit Test, System Integration Test, and its related documentation. Support user in carrying out User Acceptance Test. Participate in deployment to production and post deployment support. Update system documentation and training documents/user manual.