Description

Only immediate joiner to 15 Days Must have experience in any language German/Spanish/French B2 and Above German/Spanish/French grade Overall, 2- 3 years of work experience in technical support environment Understanding of Windows Active directory to troubleshoot issues related to Account administration & access Good knowledge of O365 support Outlook, Intune, OneDrive, MFA configuration & troubleshooting Understanding of Windows OS support activities like startup issues, memory & disk utilization Understanding of printer functionalities Understanding of different hardware and OS (Desktop, Laptop) Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues Knowledge in networking issues (like connecting to internet, network etc.) Understanding of VPN connectivity & troubleshooting Provide Level 1 support for end user issues and convey resolutions to end user queries Properly escalate unresolved queries to the next level of support Log, Track, Route, and redirect problems to the correct resources Single point of contact for the end users related to Issues/Requests Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. Provide Remote resolution to issues/queries where applicable Ensure proper recording, documentation, and closure Has experience in working with ITSM based ticketing tools (Service Now) Ability to multitask in critical situations and provide Proactive and Predictive support Proficient in German/Spanish/Italian language and excellent ability to understand and converse with International Client.

Role and Responsibilities

• Only immediate joiner to 15 Days Must have experience in any language German/Spanish/French B2 and Above German/Spanish/French grade Overall, 2- 3 years of work experience in technical support environment Understanding of Windows Active directory to troubleshoot issues related to Account administration & access Good knowledge of O365 support Outlook, Intune, OneDrive, MFA configuration & troubleshooting Understanding of Windows OS support activities like startup issues, memory & disk utilization Understanding of printer functionalities Understanding of different hardware and OS (Desktop, Laptop) Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues Knowledge in networking issues (like connecting to internet, network etc.) Understanding of VPN connectivity & troubleshooting Provide Level 1 support for end user issues and convey resolutions to end user queries Properly escalate unresolved queries to the next level of support Log, Track, Route, and redirect problems to the correct resources Single point of contact for the end users related to Issues/Requests Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. Provide Remote resolution to issues/queries where applicable Ensure proper recording, documentation, and closure Has experience in working with ITSM based ticketing tools (Service Now) Ability to multitask in critical situations and provide Proactive and Predictive support Proficient in German/Spanish/Italian language and excellent ability to understand and converse with International Client.