Description

Drive Transaction Quality concepts and implement the best-in-class QA concepts Lead QA during new transitions, handle client calls Work closely with Operations, training, Onshore counter parts in driving results Manage day to day QA operations Desired Candidate Profile 5+ yrs of experience and Lean Six Sigma Black Belt (preferred) Thorough understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results

Role and Responsibilities

• Drive Transaction Quality concepts and implement the best-in-class QA concepts Lead QA during new transitions, handle client calls Work closely with Operations, training, Onshore counter parts in driving results Manage day to day QA operations Desired Candidate Profile 5+ yrs of experience and Lean Six Sigma Black Belt (preferred) Thorough understanding of Transaction Quality concepts like Sampling techniques, Scoring techniques, QMS, Cost Benefit Analysis, People Management, Gage R&R, Calibration, driving Quality results