Description

HUGE OPENINGS FOR GURUGRAM - FREE JOB - DAILY MEGA DRIVE - ON THE SPOT OFFER NOTE:- ** ONLY WALK IN INTERVIEW || PURELY WORK FROM OFFICE ** Hello Folks, Warm Greetings From Shining Stars ITPL Job Summary The job involves providing help desk support to customers, in a Chat /Non Voice/Voice process. The executives are involved in resolving customer queries, retaining the customers & resolving non-technical customer queries. The incumbent needs to work towards maximum customer satisfaction. Roles & Responsibilities Respond to and resolve product or service problems that customers are experiencing. Work effectively across a variety of communication channels: phone, email, live chat, social media, etc. Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success. Maintain customer records and refer potential leads to the sales department. Collect and analyze feedback after completing customer inquiries. Work collaboratively with teammates to solve customer issues quickly and efficiently. Report customer complaints and escalate issues when necessary to prevent potential churn. Solve for the customer's problem, not for your own convenience. Skills Excellent communication in English & Hindi ( Written & Verbal ). Minimum 0 to 4 years of experience. Six days working / 1 rotational off. Training is paid / mandatory to clear certification post training. Minimum qualification is 12th Pass. Age criteria is between 18 to 30 years. Must be fully vaccinated. Salary - 14500 - 28000 CTC ( Based on Performance & Experience ) Virtual Interview Is Available Only For International Process Feel free to connect / share resume on this number -

Role and Responsibilities

• HUGE OPENINGS FOR GURUGRAM - FREE JOB - DAILY MEGA DRIVE - ON THE SPOT OFFER NOTE:- ** ONLY WALK IN INTERVIEW || PURELY WORK FROM OFFICE ** Hello Folks, Warm Greetings From Shining Stars ITPL Job Summary The job involves providing help desk support to customers, in a Chat /Non Voice/Voice process. The executives are involved in resolving customer queries, retaining the customers & resolving non-technical customer queries. The incumbent needs to work towards maximum customer satisfaction. Roles & Responsibilities Respond to and resolve product or service problems that customers are experiencing. Work effectively across a variety of communication channels: phone, email, live chat, social media, etc. Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success. Maintain customer records and refer potential leads to the sales department. Collect and analyze feedback after completing customer inquiries. Work collaboratively with teammates to solve customer issues quickly and efficiently. Report customer complaints and escalate issues when necessary to prevent potential churn. Solve for the customer's problem, not for your own convenience. Skills Excellent communication in English & Hindi ( Written & Verbal ). Minimum 0 to 4 years of experience. Six days working / 1 rotational off. Training is paid / mandatory to clear certification post training. Minimum qualification is 12th Pass. Age criteria is between 18 to 30 years. Must be fully vaccinated. Salary - 14500 - 28000 CTC ( Based on Performance & Experience ) Virtual Interview Is Available Only For International Process Feel free to connect / share resume on this number -