Description

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers. Escalates complex problems to higher level of expertise within organization. Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees. Desired Candidate Profile Any graduate passed out in 2022 or 2021, having excellent English communication skills (without Mother Tongue Influence) and basic knowledge of computer Network.

Role and Responsibilities

• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers. Escalates complex problems to higher level of expertise within organization. Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees. Desired Candidate Profile Any graduate passed out in 2022 or 2021, having excellent English communication skills (without Mother Tongue Influence) and basic knowledge of computer Network.