Description

About the role We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Work Responsibilities Identify the needs of customers, resolve issues, and provide solutions. Handle inbound and outbound calls to customers. Cross-selling other products wherever possible. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries.

Role and Responsibilities

• About the role We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Work Responsibilities Identify the needs of customers, resolve issues, and provide solutions. Handle inbound and outbound calls to customers. Cross-selling other products wherever possible. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Maintain records of the conversations with the customer and analyze the data. Write and submit timely reports on performance, targets, and customer queries.