Description

We are seeking an energetic and technically skilled person responsible for onboarding new clients. You will be responsible for helping clients better understand the company software and how to use it efficiently. Your job is delivering amazing customer service each and every day. Roles and Responsibilities: Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of software systems. Handling enquiry of clients and Support via call and mail. Implementation of the account as per the requirements. Serve as the lead contact for daily customer interaction Diagnosis, research, and analyze customer issues and requests. Prioritizing and escalating issues when needed and keeping customers informed of progress. Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences Communicating with clients to obtain feedback. Demonstrate how purchased software systems work to clients. Requirements: 0-2 years of relevant experience. Bachelor's degree in computer science, information technology, or a related field will be preferred. However, any graduate/postgraduate can apply. Sound technical knowledge. Computer skills all the critical basics. Strong analytical and problem-solving skills. Exceptional communication and customer service skills.

Role and Responsibilities

• We are seeking an energetic and technically skilled person responsible for onboarding new clients. You will be responsible for helping clients better understand the company software and how to use it efficiently. Your job is delivering amazing customer service each and every day. Roles and Responsibilities: Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of software systems. Handling enquiry of clients and Support via call and mail. Implementation of the account as per the requirements. Serve as the lead contact for daily customer interaction Diagnosis, research, and analyze customer issues and requests. Prioritizing and escalating issues when needed and keeping customers informed of progress. Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences Communicating with clients to obtain feedback. Demonstrate how purchased software systems work to clients. Requirements: 0-2 years of relevant experience. Bachelor's degree in computer science, information technology, or a related field will be preferred. However, any graduate/postgraduate can apply. Sound technical knowledge. Computer skills all the critical basics. Strong analytical and problem-solving skills. Exceptional communication and customer service skills.