Description

We are looking for a Contract Staff for HR Services in our delivery Center at Hyderabad (Pan India Remote is also fine). HR Services delivery center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR Systems & support employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Follow the Desktop Procedures / KB articles defined for every transaction/query • Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications • Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc. • Post-Graduation (any specialization) • Excellent written & verbal English communication • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Daily schedule (Work Hours): 9:00 am IST to 5:30pm IST 18 Months contract Period Interested candidate please share your resume - [email protected]

Role and Responsibilities

• We are looking for a Contract Staff for HR Services in our delivery Center at Hyderabad (Pan India Remote is also fine). HR Services delivery center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR Systems & support employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.) Key Accountabilities: • Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity • Respond & resolve queries in a timely & accurate manner with employee experience at the core. • Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.) • Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements • Follow the Desktop Procedures / KB articles defined for every transaction/query • Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools • Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies Skills and Qualifications • Minimum 2 years experience in HR Services and any HR application like Success factor, SAP, Workday etc. • Post-Graduation (any specialization) • Excellent written & verbal English communication • Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.) • Knowledge of MS tools (Excel & PowerPoint) • Attention to detail and ability to follow guidelines • Ability to maintain highly confidential and sensitive information • Ability to deliver against agreed objectives/ service levels • Ability to work effectively in a team and willingness to help others Daily schedule (Work Hours): 9:00 am IST to 5:30pm IST 18 Months contract Period Interested candidate please share your resume - [email protected]