Description

Opening with an NBFC Company Role & responsibilities : Managing cross functional business teams/stakeholders for IT requirements Preparation of business requirement (BRD) & SRS (software requirement specification) documentation for all IT initiatives interacting with business. Manage all process & design related queries raised from implementation (Vendor) partners from IT angle. Propose design and architecture after doing a gap analysis of different salesforce applications for Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for B2B & B2C user journeys. Transforming IT strategy & plans to project execution & management till production go live & post go-live support. Liaise with testing team & business team to get test cases prepared & conclude UAT testing Manage change management process for respective applications. Work on configuration and customization of Salesforce based business processes for LOS & Servicing. Completing the due diligence of proposed new application/system changes. Prepare the CBA liaising with management team & IT-plan. Working as L-2 production support team & all bug closures reported in production which requires code changes. Development & configuration of all new report requests coming from business end. Single point of contact for all tech related application queries corresponding to a product-PAN India. All responsibilities should be performed as per the Company Values and guidelines mentioned in the Company policies, as applicable and within the parameters of Company Code of Conduct. Preferred candidate profile Well versed with Visio, Powerpoint, Ms-Word..etc documentation tools. Exhaustive hands-on SFDC-SOQL, SOSL Queries, Reports & Dashborads. Knowledge of Salesforce Sales Cloud & Service Cloud Consultant Integration experience- Web Services/ REST APIs- must to have. Knowledge of Developer Console, Eclipse Force.com IDE/Maven IDE Ability to read SFDC platform logs. Understanding of Lightening, Apex Class, LWC, Sharing & visibility rules, VisualForce, Process Builder, VisualForce Process Builder, Triggers, Record-Types, Job Scheduling, User Setup, Profile, Role, Apex Data Loader, Validation Rules, Workflow Rules, Assignment Manager, Queues, Permission-Sets, Sharing Rules, Approvals, Web Services (Rest API,Soap API). Well versed with Javascript, CSS/HTML Interested candidate shared cv on [email protected]

Role and Responsibilities

• Opening with an NBFC Company Role & responsibilities : Managing cross functional business teams/stakeholders for IT requirements Preparation of business requirement (BRD) & SRS (software requirement specification) documentation for all IT initiatives interacting with business. Manage all process & design related queries raised from implementation (Vendor) partners from IT angle. Propose design and architecture after doing a gap analysis of different salesforce applications for Sales & Service Journey via all channels like digital, mobile-app, email, walk-in, website, IVR. etc. for B2B & B2C user journeys. Transforming IT strategy & plans to project execution & management till production go live & post go-live support. Liaise with testing team & business team to get test cases prepared & conclude UAT testing Manage change management process for respective applications. Work on configuration and customization of Salesforce based business processes for LOS & Servicing. Completing the due diligence of proposed new application/system changes. Prepare the CBA liaising with management team & IT-plan. Working as L-2 production support team & all bug closures reported in production which requires code changes. Development & configuration of all new report requests coming from business end. Single point of contact for all tech related application queries corresponding to a product-PAN India. All responsibilities should be performed as per the Company Values and guidelines mentioned in the Company policies, as applicable and within the parameters of Company Code of Conduct. Preferred candidate profile Well versed with Visio, Powerpoint, Ms-Word..etc documentation tools. Exhaustive hands-on SFDC-SOQL, SOSL Queries, Reports & Dashborads. Knowledge of Salesforce Sales Cloud & Service Cloud Consultant Integration experience- Web Services/ REST APIs- must to have. Knowledge of Developer Console, Eclipse Force.com IDE/Maven IDE Ability to read SFDC platform logs. Understanding of Lightening, Apex Class, LWC, Sharing & visibility rules, VisualForce, Process Builder, VisualForce Process Builder, Triggers, Record-Types, Job Scheduling, User Setup, Profile, Role, Apex Data Loader, Validation Rules, Workflow Rules, Assignment Manager, Queues, Permission-Sets, Sharing Rules, Approvals, Web Services (Rest API,Soap API). Well versed with Javascript, CSS/HTML Interested candidate shared cv on [email protected]