Description

LOCATION - Mumbai (Malad West) / Bangalore (Sarjapur, whitefield) JOB DESCRIPTION - This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Create a platform roadmap and define priorities, liaising with stakeholders Own the communication of any platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets Monitor and improve user adoption New user and ongoing user training Technical documentation Working with integrated applications including e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc] Qualifications and Background Required: Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product] Trailhead Badges/Super Badges Certified Salesforce Administrator Desirable: Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Bachelors/Postgraduate degree, or professional qualification Knowledge, Skills, and Abilities Required: A proactive attitude to platform enhancements Capability into supporting salesforce integration Designing scalable, best practice solutions Excellent relationship-building skills Ability to liaise with stakeholders at all levels Translating requirements into technical solutions Experience in change management and governance Training end users and key stakeholders Technical documentation Available and responsive to questions Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Desirable: Demonstrates continued personal/professional development Active in the Salesforce community Key Performance Indicators: Salesforce standardization Sharpened and informed sales goal setting and performance assessments Responsible for health of sales pipeline Continuous improvement in CRM tools, operational processes, and relevant metrics in lifecycle of business development, sales and revenue realization

Role and Responsibilities

• LOCATION - Mumbai (Malad West) / Bangalore (Sarjapur, whitefield) JOB DESCRIPTION - This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Create a platform roadmap and define priorities, liaising with stakeholders Own the communication of any platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer User support tickets Monitor and improve user adoption New user and ongoing user training Technical documentation Working with integrated applications including e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc] Qualifications and Background Required: Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product] Trailhead Badges/Super Badges Certified Salesforce Administrator Desirable: Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Bachelors/Postgraduate degree, or professional qualification Knowledge, Skills, and Abilities Required: A proactive attitude to platform enhancements Capability into supporting salesforce integration Designing scalable, best practice solutions Excellent relationship-building skills Ability to liaise with stakeholders at all levels Translating requirements into technical solutions Experience in change management and governance Training end users and key stakeholders Technical documentation Available and responsive to questions Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Desirable: Demonstrates continued personal/professional development Active in the Salesforce community Key Performance Indicators: Salesforce standardization Sharpened and informed sales goal setting and performance assessments Responsible for health of sales pipeline Continuous improvement in CRM tools, operational processes, and relevant metrics in lifecycle of business development, sales and revenue realization