Description

E-Commerce Executive - Day Shifts/US Night Shifts (Freshers can apply) Process - Performancemods Qualification: Any Graduate/MBA Job Profile: Managing order processing on marketplace channels like Amazon, Ebay, Walmart, Newegg and Shopify etc which includes shipping labels creation, management of seller accounts, dealing with category managers, customer returns, handling customer complaints and escalations etc Maintaining and analyzing weekly/monthly/quarterly/yearly sales data to gain insights on product performance, recognize potential sale improvement areas. File claims with marketplaces for disputed orders and returns Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Ability to work overtime as required by business as per the order volume Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information Flexible with working shifts Willingness to take initiatives & responsibilities, including working outside of the "standard" workday Handling customer queries and complaints. Responding to customer queries and complaints on marketplaces over call and email. Evaluating account performance standards, raising disputes, cases, etc related to reimbursements, and maintaining shipping performance Inventory management: Creating shipments, creating removals, forecasting sales, and preparing orders for production. Required Candidate profile - (Freshers can apply) Excellent communication skills. Good command over spoken and written English is a must. Candidates with presentation skills are preferred. The ideal candidate should have a basic graduate degree with training/experience in Advanced MS Excel and G-suite. Prior Experience in Customer Service, Accounts or E-Commerce profiles will be preferred. Good project and time management skills. Should be able to manage customer support emails and calls Self-driven and highly motivated. Immediate Joiner Freshers with good communication skills Preferred Skills - E-commerce Proficiency in Excel, Macros, SQL etc Good communication Skills Quick learner Email writing Skils Prior Experience in Ecommerce Shopify Executive - Day Shifts/US Night Shifts (Prior Experience on Shopify required) Process - Performancemods Qualification: Any Graduate/MBA Job Profile: Managing order processing on Shopify which includes shipping labels creation, management of seller accounts, dealing with category managers, customer returns, handling customer complaints and escalations etc Listing New Products and adding Vehicle compatibility to the online store Design website and update banners as per promotions. Run Ads and promotions as per the requirement. Analyze and improve the website performance. Generate more traffic on website and monitor sessions. Maintaining and analyzing weekly/monthly/quarterly/yearly sales data to gain insights on product performance, recognize potential sale improvement areas. File claims with marketplaces for disputed orders and returns Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Ability to work overtime as required by business as per the order volume Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information Flexible with working shifts Willingness to take initiatives & responsibilities, including working outside the standard workday Handling customer queries and complaints. Responding to customer queries and complaints on marketplaces over call and email. Evaluating account performance standards, raising disputes, cases, etc related to reimbursements, and maintaining shipping performance Inventory management: Creating shipments, creating removals, forecasting sales, and preparing orders for production. Preferred Skills E-commerce Proficiency in Excel, ChatGPT etc Good communication Skills Quick learner Email writing Skills Prior Experience in Shopify Web designing & Graphic Design Perks and Benefits Work from home: You are eligible for work from home when the training is completed and with prior approval of the supervisor. Located in the heart of the city which makes the commute easier. Christmas bonus and attractive incentive based on innovative approach and excellent performance. Team Dinners and Outings giveaways on Online Marketplaces. Open door policy: You are free to talk with any manager/supervisor at any time. Walk-in Details: Requirement - Immediate Date: 19th June 2023- 30th June 2023 Interview timing: (4pm - 7pm) Office address: Office No. F.1, 1st Floor, Sri Ganesh Enclave, Behind Hotel Dwarkamai, Agyaramdevi Mandir Road, Near ST Stand Square, Ganeshpeth, Nagpur 440018. Contact for queries: +917124052228 Google location: https://goo.gl/maps/yleejumpuueyhf2j6https://goo.gl/maps/s8klqtkrsdawc1hka

Role and Responsibilities

• E-Commerce Executive - Day Shifts/US Night Shifts (Freshers can apply) Process - Performancemods Qualification: Any Graduate/MBA Job Profile: Managing order processing on marketplace channels like Amazon, Ebay, Walmart, Newegg and Shopify etc which includes shipping labels creation, management of seller accounts, dealing with category managers, customer returns, handling customer complaints and escalations etc Maintaining and analyzing weekly/monthly/quarterly/yearly sales data to gain insights on product performance, recognize potential sale improvement areas. File claims with marketplaces for disputed orders and returns Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Ability to work overtime as required by business as per the order volume Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information Flexible with working shifts Willingness to take initiatives & responsibilities, including working outside of the "standard" workday Handling customer queries and complaints. Responding to customer queries and complaints on marketplaces over call and email. Evaluating account performance standards, raising disputes, cases, etc related to reimbursements, and maintaining shipping performance Inventory management: Creating shipments, creating removals, forecasting sales, and preparing orders for production. Required Candidate profile - (Freshers can apply) Excellent communication skills. Good command over spoken and written English is a must. Candidates with presentation skills are preferred. The ideal candidate should have a basic graduate degree with training/experience in Advanced MS Excel and G-suite. Prior Experience in Customer Service, Accounts or E-Commerce profiles will be preferred. Good project and time management skills. Should be able to manage customer support emails and calls Self-driven and highly motivated. Immediate Joiner Freshers with good communication skills Preferred Skills - E-commerce Proficiency in Excel, Macros, SQL etc Good communication Skills Quick learner Email writing Skils Prior Experience in Ecommerce Shopify Executive - Day Shifts/US Night Shifts (Prior Experience on Shopify required) Process - Performancemods Qualification: Any Graduate/MBA Job Profile: Managing order processing on Shopify which includes shipping labels creation, management of seller accounts, dealing with category managers, customer returns, handling customer complaints and escalations etc Listing New Products and adding Vehicle compatibility to the online store Design website and update banners as per promotions. Run Ads and promotions as per the requirement. Analyze and improve the website performance. Generate more traffic on website and monitor sessions. Maintaining and analyzing weekly/monthly/quarterly/yearly sales data to gain insights on product performance, recognize potential sale improvement areas. File claims with marketplaces for disputed orders and returns Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards Ability to work overtime as required by business as per the order volume Maintain records of day-to-day work by updating trackers to reflect work done If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information Flexible with working shifts Willingness to take initiatives & responsibilities, including working outside the standard workday Handling customer queries and complaints. Responding to customer queries and complaints on marketplaces over call and email. Evaluating account performance standards, raising disputes, cases, etc related to reimbursements, and maintaining shipping performance Inventory management: Creating shipments, creating removals, forecasting sales, and preparing orders for production. Preferred Skills E-commerce Proficiency in Excel, ChatGPT etc Good communication Skills Quick learner Email writing Skills Prior Experience in Shopify Web designing & Graphic Design Perks and Benefits Work from home: You are eligible for work from home when the training is completed and with prior approval of the supervisor. Located in the heart of the city which makes the commute easier. Christmas bonus and attractive incentive based on innovative approach and excellent performance. Team Dinners and Outings giveaways on Online Marketplaces. Open door policy: You are free to talk with any manager/supervisor at any time. Walk-in Details: Requirement - Immediate Date: 19th June 2023- 30th June 2023 Interview timing: (4pm - 7pm) Office address: Office No. F.1, 1st Floor, Sri Ganesh Enclave, Behind Hotel Dwarkamai, Agyaramdevi Mandir Road, Near ST Stand Square, Ganeshpeth, Nagpur 440018. Contact for queries: +917124052228 Google location: https://goo.gl/maps/yleejumpuueyhf2j6https://goo.gl/maps/s8klqtkrsdawc1hka