Description

Design, develop and maintain all company, team, and individual dashboard metrics Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups Consult with business stakeholders on new solutions and assist in implementation of these solutions on the SalesForce platform Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities Provide support to ensure normal system operation troubleshooting production issues and problems Proactively monitor system operations, recommend improvements, and manage user acceptance test planning for execution of critical CRM projects Make recommendations on improvements to the user experience and increase system adoption Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team Role: Database Analyst Industry Type: BPO / Call Centre Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing

Role and Responsibilities

• Design, develop and maintain all company, team, and individual dashboard metrics Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups Consult with business stakeholders on new solutions and assist in implementation of these solutions on the SalesForce platform Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities Provide support to ensure normal system operation troubleshooting production issues and problems Proactively monitor system operations, recommend improvements, and manage user acceptance test planning for execution of critical CRM projects Make recommendations on improvements to the user experience and increase system adoption Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team Role: Database Analyst Industry Type: BPO / Call Centre Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing