Description
At least 6 Years of IT experience
Certified Salesforce Field Service Lightning Consultant
Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
Ability to configure Service Rules and Objectives in support of Field Service business processes
Experience installing FSL managed package and guided setup configuration
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the support community
Resolve customer service issues and skillfully manage complex customer service problems
Manage customers expectations and experience in a way that results in high customer satisfaction
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Assist with the design and delivery of product and other technical training
Review support cases for technical and troubleshooting accuracy
Define and describe technical best practices
Salesforce Service Cloud foundational knowledge
SOQL/SOSL
Deployment Metadata API/ANT Migration tool/CLI
Flows/Process Builder
Authentication, SSO/Auth Provider
Lightning Experience Lighting Web Components Aura
Apex(Synchronous and Asynchronous)
Integration REST/SOAP/Bulk API
Debugging/Troubleshooting Errors
Visualforce
Sites/Communities/Forcecom
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