Description

As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

Role and Responsibilities

• Experience gathering accurate information to explain concepts and answer critical questions Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict Adept at managing project plans, resources, and people to ensure successful project completion The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc. Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI