Description

1. Should have managed Product Development and Implementation support activities for IAM solutions running in cloud environments and customer data centres 2. Minimum of 3 years’ experience in SAAS/IAM Solutions and 8+ years’ experience in Supporting Enterprise Software Applications 3. SAAS Solutions supported must include following technologies: Java, Kafka, Spark, ReactJS, Python, Cassandra, Kubernetes, Containerized solutions 4. Must be familiar with AWS cloud deployments, access management within AWS, backup/ restore/AMI management, S3, CloudWatch 5. Must have hands on experience with REST APIs 6. Must have experience with TomEE, MySQL 7. Overall responsible for Tools, Infrastructure, Resources required to provide Product Support 8. Manage a team of 3-4 resources initially 9. Manage work and inputs from a variety of stakeholders 10. Provide technical guidance to Support Engineers 11. Ensure that Support and Escalation processes are followed at all times 12. Work with Customers around the globe and ensure that SLAs are met 13. Work with Deployment and Product Development teams on regular basis and resolve issues 14. Must produce weekly metrics on all customer issues 15. Should have worked with US and European Clients and possess the ability to work and adapt to an increasingly global operating model 16. Must be very process driven – metrics, checklists, repeatable methodologies, etc.

Role and Responsibilities

• 1. Should have managed Product Development and Implementation support activities for IAM solutions running in cloud environments and customer data centres 2. Minimum of 3 years’ experience in SAAS/IAM Solutions and 8+ years’ experience in Supporting Enterprise Software Applications 3. SAAS Solutions supported must include following technologies: Java, Kafka, Spark, ReactJS, Python, Cassandra, Kubernetes, Containerized solutions 4. Must be familiar with AWS cloud deployments, access management within AWS, backup/ restore/AMI management, S3, CloudWatch 5. Must have hands on experience with REST APIs 6. Must have experience with TomEE, MySQL 7. Overall responsible for Tools, Infrastructure, Resources required to provide Product Support 8. Manage a team of 3-4 resources initially 9. Manage work and inputs from a variety of stakeholders 10. Provide technical guidance to Support Engineers 11. Ensure that Support and Escalation processes are followed at all times 12. Work with Customers around the globe and ensure that SLAs are met 13. Work with Deployment and Product Development teams on regular basis and resolve issues 14. Must produce weekly metrics on all customer issues 15. Should have worked with US and European Clients and possess the ability to work and adapt to an increasingly global operating model 16. Must be very process driven – metrics, checklists, repeatable methodologies, etc.