Description
Job Description: Job Role:
Proficiency in Italian Language:
Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats
Assist Adobes strategy in Americas/APAC
Interact with regional sales team in Americas/APAC
Providing end-to-end Adobe Partner support
Answer how-to questions and help Partners/Resellers navigate a variety of tools
Diagnose Reseller issues and engage with our product and engineering teams using established processes
Communicate thoughtful, customized solutions that help Partners move forward and grow their business
Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes
You work with:
Sales team and Sales Operations professionals in Americas and APAC
Various business teams within Adobe
Adobes retailers/resellers from across Americas
Global Sales operations center
Learning:
Core business operations and Go to Market Strategy
Understand processes, systems, policies & business
Interaction with market and customers directly
Cross cultural collaboration
Direct exposure to LATAM market
Skills Development:
Practice language daily. Written and oral.
Problem solving
Team Player
Business Comprehension skills
Expectations:
Are self-motivated and eager to learn
Adapt quickly to changing priorities and Adobe Partner needs
Have a clear, professional, and informative communication style
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
Ability to work with people from across countries
Ability to learn MS excel and translation
Career Path
Customer Support Management
Operations Management
Program Management
Business Analysis
System Analysis
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