Description

Work closely with other Technical Writers and key cross-functional partners (eg Product Managers, UX Designers) to write and maintain clear, complete, and correct technical documentation that helps people do their jobs using TraceLink s products Collaborate with other writers to author content in a consistent voice and style, regularly conducting peer reviews and applying feedback Serve as a language and terminology expert for others within the organizatio PROJECT MANAGEMENT Partner with other Technical Writers, cross-functional peers, and the Team Lead to self-manage multiple concurrent projects. Schedule and communicate critical milestones to ensure documentation is delivered on time with exceptional quality. Proactively raise impediments or blockers to the Team Lead. TRACELINK S TRACK & TRACE SERVICES ECOSYSTEM Deliver release notes, UI procedures, API guidelines, FAQs, and troubleshooting information for apps on TraceLinks Track & Trace Services platform. In this role you will... Author various types of technical content including overviews, FAQs, troubleshooting, UI procedures, API guidelines, release notes, quick references, and glossaries for both HTML and PDF output. Collaboratively author and manage shared content using source control tools. Provide direction on customer-facing language and terminology, such as text that displays in the user interface and API element names. Conduct peer reviews to ensure documentation styles and standards are consistent along with information architecture. Mentor more junior members of the Technical Communications team on writing styles and standards. Own the execution of one or more strategic documentation projects. Partner with cross-functional SMEs including Product Managers, UX Designers, and Engineers. Research and synthesize highly technical product information by interviewing Product Managers and other SMEs while leveraging internal source material including requirements, specifications, and user stories. Demonstrate an understanding of the Document Development Lifecycle (DDLC) and coordinate milestones as project needs evolve. Report project plan impediments and metrics to the Team Lead in a timely manner while maintaining project tracking tools/resources. Participate in Agile development processes and influence process enhancements based on product needs and improvements. What we re looking for... Basic Qualifications: Bachelor s Degree in a related field, such as English, Communications, Technical Writing, or Computer Science or equivalent work experience. 5+ years of professional experience in technical writing. Experience with MadCap Flare or comparable authoring tools (e.g. RoboHelp, AuthorIt, FrameMaker). Technical Expertise: Superior written communication skills. Knowledge of technical writing and content management basics (e.g. topic-based authoring, single sourcing, search optimization). Technically curious and self-motivated to understand product functionality. Ability to ask penetrating questions while advocating for user needs. Ability to prioritize while taking direction from Team Leads and Managers. Proactive at removing impediments with a get the job done attitude. Flexible and able to work well under pressure and with fluctuating deadlines. History of on-time, quality delivery in a fast-paced, deadline-oriented environment. Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner. An ambassador of collaboration within and across the organization. What will help you in this role... Experience with developer and project management tools, including Git, Sourcetree, Confluence, and Jira. Experience with HTML/CSS or jQery. Experience within a startup culture. Knowledge of ERP and supply chain software. Experience within a GxP environment.

Role and Responsibilities

• Work closely with other Technical Writers and key cross-functional partners (eg Product Managers, UX Designers) to write and maintain clear, complete, and correct technical documentation that helps people do their jobs using TraceLink s products Collaborate with other writers to author content in a consistent voice and style, regularly conducting peer reviews and applying feedback Serve as a language and terminology expert for others within the organizatio PROJECT MANAGEMENT Partner with other Technical Writers, cross-functional peers, and the Team Lead to self-manage multiple concurrent projects. Schedule and communicate critical milestones to ensure documentation is delivered on time with exceptional quality. Proactively raise impediments or blockers to the Team Lead. TRACELINK S TRACK & TRACE SERVICES ECOSYSTEM Deliver release notes, UI procedures, API guidelines, FAQs, and troubleshooting information for apps on TraceLinks Track & Trace Services platform. In this role you will... Author various types of technical content including overviews, FAQs, troubleshooting, UI procedures, API guidelines, release notes, quick references, and glossaries for both HTML and PDF output. Collaboratively author and manage shared content using source control tools. Provide direction on customer-facing language and terminology, such as text that displays in the user interface and API element names. Conduct peer reviews to ensure documentation styles and standards are consistent along with information architecture. Mentor more junior members of the Technical Communications team on writing styles and standards. Own the execution of one or more strategic documentation projects. Partner with cross-functional SMEs including Product Managers, UX Designers, and Engineers. Research and synthesize highly technical product information by interviewing Product Managers and other SMEs while leveraging internal source material including requirements, specifications, and user stories. Demonstrate an understanding of the Document Development Lifecycle (DDLC) and coordinate milestones as project needs evolve. Report project plan impediments and metrics to the Team Lead in a timely manner while maintaining project tracking tools/resources. Participate in Agile development processes and influence process enhancements based on product needs and improvements. What we re looking for... Basic Qualifications: Bachelor s Degree in a related field, such as English, Communications, Technical Writing, or Computer Science or equivalent work experience. 5+ years of professional experience in technical writing. Experience with MadCap Flare or comparable authoring tools (e.g. RoboHelp, AuthorIt, FrameMaker). Technical Expertise: Superior written communication skills. Knowledge of technical writing and content management basics (e.g. topic-based authoring, single sourcing, search optimization). Technically curious and self-motivated to understand product functionality. Ability to ask penetrating questions while advocating for user needs. Ability to prioritize while taking direction from Team Leads and Managers. Proactive at removing impediments with a get the job done attitude. Flexible and able to work well under pressure and with fluctuating deadlines. History of on-time, quality delivery in a fast-paced, deadline-oriented environment. Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner. An ambassador of collaboration within and across the organization. What will help you in this role... Experience with developer and project management tools, including Git, Sourcetree, Confluence, and Jira. Experience with HTML/CSS or jQery. Experience within a startup culture. Knowledge of ERP and supply chain software. Experience within a GxP environment.