Description

Immediate opening for Quality Analyst Experience: Should have been a Quality analyst for at least one year in a Voice process or minimum of 18 months experience in call handling. Experience in call center environment is a must (Inbound process & Telecom experience is added advantage Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma- Job description: Perform daily audits. Share daily / weekly & MTD Quality reports Share the TNI with the Operations and Training Team Conduct internal and external calibration Investigate and resolve quality issues Should be comfortable working for 6 days a week Willing to work in rotational shifts and rotational offs Login for 9 hours a day Is able to communicate clearly, both written and in speech Multi-tasking ability Language: Should be able to speak, comprehend and read minimum 2 languages. Excellent communication skills in English / Hindi (Additional Language: Tamil, Telugu, Kannada, and Malayalam Note: Interested candidate can send your resume to the below email id Email id: [email protected] Contact Number: 7358342513

Role and Responsibilities

• Immediate opening for Quality Analyst Experience: Should have been a Quality analyst for at least one year in a Voice process or minimum of 18 months experience in call handling. Experience in call center environment is a must (Inbound process & Telecom experience is added advantage Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma- Job description: Perform daily audits. Share daily / weekly & MTD Quality reports Share the TNI with the Operations and Training Team Conduct internal and external calibration Investigate and resolve quality issues Should be comfortable working for 6 days a week Willing to work in rotational shifts and rotational offs Login for 9 hours a day Is able to communicate clearly, both written and in speech Multi-tasking ability Language: Should be able to speak, comprehend and read minimum 2 languages. Excellent communication skills in English / Hindi (Additional Language: Tamil, Telugu, Kannada, and Malayalam Note: Interested candidate can send your resume to the below email id Email id: [email protected] Contact Number: 7358342513