Description

Job description POSITION SUMMARY SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP Customer Success – Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid). This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below. EXPECTATIONS AND TASKS Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics Collaborate with teams in other regions and/or functions across the globe Actively provide customer feedback to development based on delivery Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud Be engaged on the latest technologies and SAP products Be accountable for projects and services and deliver Enterprise Support services / projects Drive new initiatives and activities Develop new service contents, trainings, specifications and documentation Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Degree in Computer Science, Information Systems, Physics, Math, Engineering or similar Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc. Technology: ABAP / Netweaver (Basic to Advanced knowledge) Application: S/4 HANA SAP Cloud Platform or SAP Cloud Applications Programming skills Database skills – SAP HANA Proficient English language skills Technical inquisitive nature with strong analytical and problem-solving skills WORK EXPERIENCE Upto 1.5 years experience with SAP products and technology required and/or Upto 1.5 years experience with SAP HANA or SAP Cloud Applications and related areas Strong customer-facing experience and business acumen Proven knowledge about SAP Services & Support Portfolio Role-IT Support - Other Industry Type-IT Services & Consulting Functional Area-IT & Information Security Employment Type-Full Time, Permanent Role Category-IT Support

Role and Responsibilities

• Job description POSITION SUMMARY SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP Customer Success – Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid). This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below. EXPECTATIONS AND TASKS Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics Collaborate with teams in other regions and/or functions across the globe Actively provide customer feedback to development based on delivery Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud Be engaged on the latest technologies and SAP products Be accountable for projects and services and deliver Enterprise Support services / projects Drive new initiatives and activities Develop new service contents, trainings, specifications and documentation Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge. EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES Degree in Computer Science, Information Systems, Physics, Math, Engineering or similar Functional and Technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, CX, Digital Supply Chain (IBP), S/4HANA Cloud etc. Technology: ABAP / Netweaver (Basic to Advanced knowledge) Application: S/4 HANA SAP Cloud Platform or SAP Cloud Applications Programming skills Database skills – SAP HANA Proficient English language skills Technical inquisitive nature with strong analytical and problem-solving skills WORK EXPERIENCE Upto 1.5 years experience with SAP products and technology required and/or Upto 1.5 years experience with SAP HANA or SAP Cloud Applications and related areas Strong customer-facing experience and business acumen Proven knowledge about SAP Services & Support Portfolio Role-IT Support - Other Industry Type-IT Services & Consulting Functional Area-IT & Information Security Employment Type-Full Time, Permanent Role Category-IT Support