Description

We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor * Support our operations team by reporting the task completion to the stakeholders on time * Assist in validating, data tagging, and providing ad hoc support across various quality processes * Complete the tasks with a high level of accuracy and within the deadline * Assist the other auditors of our team in completing the tasks within the given deadline * Send a report to the Quality Manager for day-to-day activities * Ensure proper procedures and protocols are followed while tagging the data as per the given SOP * Demonstrate prompt and effective communication skills * Demonstrate an understanding of various text and call related quality metrics * Help the team identify various issues in the call center processes * Demonstrate good problem solving skills to develop solutions to any problems or deficiencies identified during the audit process Requirements : * Candidate must have minimum 1 year of experience as a QA in International sales or marketing campaigns * Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check * Available for full-time work from Office * Proficient in tools such as MS Office, Google sheets etc * Have good Written and Verbal command in English * Have relevant skills and interests * Comfortable in evening shifts

Role and Responsibilities

• We are looking for a Quality Auditor to join our high-impact team focused on the US market. Responsibilities for Quality Auditor * Support our operations team by reporting the task completion to the stakeholders on time * Assist in validating, data tagging, and providing ad hoc support across various quality processes * Complete the tasks with a high level of accuracy and within the deadline * Assist the other auditors of our team in completing the tasks within the given deadline * Send a report to the Quality Manager for day-to-day activities * Ensure proper procedures and protocols are followed while tagging the data as per the given SOP * Demonstrate prompt and effective communication skills * Demonstrate an understanding of various text and call related quality metrics * Help the team identify various issues in the call center processes * Demonstrate good problem solving skills to develop solutions to any problems or deficiencies identified during the audit process Requirements : * Candidate must have minimum 1 year of experience as a QA in International sales or marketing campaigns * Must have knowledge of Audits, Feedback, Calibration, Briefing Session and Dip Check * Available for full-time work from Office * Proficient in tools such as MS Office, Google sheets etc * Have good Written and Verbal command in English * Have relevant skills and interests * Comfortable in evening shifts