Description

Job Description: • Providing support for SAP in MM/WM and integrated modules troubleshooting and resolving issues and change requests within targeted SLA and also an urgent issue during month end closing period with quality • Manage customer challenges and escalations in a proactive and structured manner • Act as point of contact to analyze and fix application issues, ensuring SAP services are available and reliable to meet business expectation • Working closely with different teams (e.g.: Basis, ABAP, other modules, SAP support or 3rd party) to ensure issues and requests are addressed timely • Discuss with business users in gathering requirement of Change Request and prepare functional specification as well as carry out a necessary review with business • Carry out Unit Test, System Integration Test, and its related documentation • Support user in carrying out User Acceptance Test • Provide training to users whenever necessary • Prepare internal presentation and proposal whenever necessary • Fully comply with and adhere to all the standard AMS processes and procedures that are developed. • Able to support the project assignment, when necessary, responsible for contributing to overall project objectives and team deliverables Qualifications: • Bachelors degree or above in related field • 5+ years of work experience in Application Maintenance Service (AMS) or any support application. • Knowledge of functional and technical in the SAP S/4 HANA MM sub-modules (Purchasing, Inventory) and WM (Warehouse management) • Basic knowledge in SAP Ariba Commence Automation • Certificate in certificated accountant, or another related program is a plus • Fluency in English (both verbally and in writing) • Customer focused with excellent problem-solving skills. • Excellent analytical and presentation skills • Excellent documentation skills, good with MS Office suite especially Excel and PowerPoint • Deep understanding of business processes as well as good knowledge of technical issues in the area of financial modules

Role and Responsibilities

• Job Description: • Providing support for SAP in MM/WM and integrated modules troubleshooting and resolving issues and change requests within targeted SLA and also an urgent issue during month end closing period with quality • Manage customer challenges and escalations in a proactive and structured manner • Act as point of contact to analyze and fix application issues, ensuring SAP services are available and reliable to meet business expectation • Working closely with different teams (e.g.: Basis, ABAP, other modules, SAP support or 3rd party) to ensure issues and requests are addressed timely • Discuss with business users in gathering requirement of Change Request and prepare functional specification as well as carry out a necessary review with business • Carry out Unit Test, System Integration Test, and its related documentation • Support user in carrying out User Acceptance Test • Provide training to users whenever necessary • Prepare internal presentation and proposal whenever necessary • Fully comply with and adhere to all the standard AMS processes and procedures that are developed. • Able to support the project assignment, when necessary, responsible for contributing to overall project objectives and team deliverables Qualifications: • Bachelors degree or above in related field • 5+ years of work experience in Application Maintenance Service (AMS) or any support application. • Knowledge of functional and technical in the SAP S/4 HANA MM sub-modules (Purchasing, Inventory) and WM (Warehouse management) • Basic knowledge in SAP Ariba Commence Automation • Certificate in certificated accountant, or another related program is a plus • Fluency in English (both verbally and in writing) • Customer focused with excellent problem-solving skills. • Excellent analytical and presentation skills • Excellent documentation skills, good with MS Office suite especially Excel and PowerPoint • Deep understanding of business processes as well as good knowledge of technical issues in the area of financial modules