Description

SKILLS REQUIRED Expertise in Quality & Training domains Excellent command on Powerpoint presentation & excel Demonstrated success in Transactional Quality Exposure to different improvement frameworks like six sigma, lean Thorough knowledge of MS office tools like Power point & excel are critical for the job Exposure to evolving Technologies, automation Strong communication & facilitation skills Strong analytical skill- ability to work with huge volume of data using statistical tools Flexible approach to tackling projects Good team player Good Presentation skills Key Responsibilities Lead TQ support for a new strategic offering, training as a Service for our clients Drive continuous improvement program across processes Analysis of utilization, efficiency and available data for the process Undertake detailed process improvement studies and up skills the team members Mentor Green Belt/Yellow Belt projects Drive culture of continuous improvement Provide Training and quality support, development of metrics and dashboards in line with customer requirements Ability to lead a team, coordinate with other locations and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. Should have persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively Excellent Transactional Quality Domain Knowledge Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role

Role and Responsibilities

• SKILLS REQUIRED Expertise in Quality & Training domains Excellent command on Powerpoint presentation & excel Demonstrated success in Transactional Quality Exposure to different improvement frameworks like six sigma, lean Thorough knowledge of MS office tools like Power point & excel are critical for the job Exposure to evolving Technologies, automation Strong communication & facilitation skills Strong analytical skill- ability to work with huge volume of data using statistical tools Flexible approach to tackling projects Good team player Good Presentation skills Key Responsibilities Lead TQ support for a new strategic offering, training as a Service for our clients Drive continuous improvement program across processes Analysis of utilization, efficiency and available data for the process Undertake detailed process improvement studies and up skills the team members Mentor Green Belt/Yellow Belt projects Drive culture of continuous improvement Provide Training and quality support, development of metrics and dashboards in line with customer requirements Ability to lead a team, coordinate with other locations and drive standardized practices Should meet and exceed client metrics: External & internal quality metric should be consistently green Strengthen quality management processes/framework to improve quality delivery Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Ability to get out of the box ideas and Process Improvement Initiatives in the process Should drive Process Control & Compliance in addition to managing Audit requirements Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc. Should have persuasive, collaborative and influencing skills Strong interpersonal skills to manage client expectations/engagements effectively Excellent Transactional Quality Domain Knowledge Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role