Description

Respond to customer inquiries and provide technical assistance through various channels such as phone, email, and chat Diagnose and troubleshoot technical issues related to our products or services Guide customers through step-by-step solutions and provide clear instructions Analyze and understand customer-reported problems to identify root causes Collaborate with cross-functional teams to escalate and resolve complex technical issue Maintain accurate and detailed records of customer interactions and technical solutions provided Contribute to the creation and updating of technical documentation for both customers and internal use Stay updated on product features, updates, and enhancements Provide feedback to the development OEM on recurring issues and potential improvements Conduct training sessions for customers/SI on basic troubleshooting techniques Who are we looking for Bachelors degree in engineering or equivalent Basic understanding of networking Strong problem-solving skills and a logical approach to troubleshooting Excellent verbal and written communication skills Ability to convey technical information to non-technical users Required Qualification: Bachelors Degree Required Experience: 0-1 year

Role and Responsibilities

• Respond to customer inquiries and provide technical assistance through various channels such as phone, email, and chat Diagnose and troubleshoot technical issues related to our products or services Guide customers through step-by-step solutions and provide clear instructions Analyze and understand customer-reported problems to identify root causes Collaborate with cross-functional teams to escalate and resolve complex technical issue Maintain accurate and detailed records of customer interactions and technical solutions provided Contribute to the creation and updating of technical documentation for both customers and internal use Stay updated on product features, updates, and enhancements Provide feedback to the development OEM on recurring issues and potential improvements Conduct training sessions for customers/SI on basic troubleshooting techniques Who are we looking for Bachelors degree in engineering or equivalent Basic understanding of networking Strong problem-solving skills and a logical approach to troubleshooting Excellent verbal and written communication skills Ability to convey technical information to non-technical users Required Qualification: Bachelors Degree Required Experience: 0-1 year