Description

Overview - The Senior Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchools applications. This person is also responsible for defining, documenting and implementing best practices and standards. Description - Lead the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements All other duties as assigned Requirements - Strong knowledge of standard IT practices and workflows Strong experience with building dashboards or a deep understanding of Business Intelligence Strong experience with SQL, ETL and related practices Advanced knowledge of applications troubleshooting with industry specific applications Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong customer service skills Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal to no supervision and take ownership of problems and/or issues and ensures timely resolution Strong analytical, troubleshooting and organization skills Able to work both independently and as a member within a team environment

Role and Responsibilities

• Overview - The Senior Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchools applications. This person is also responsible for defining, documenting and implementing best practices and standards. Description - Lead the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk Work directly with IT and Development on new implementations and various project work Assist and work with users with finding ways to utilize software and technology more effectively and securely Evaluate/test new software and business solutions Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary Evaluate/test new software and business solutions Ensures data security and integrity for all PowerSchool applications Continually audit and monitor systems for deficiencies and perform necessary maintenance as required Exercise independent judgment to analyze and diagnose application related problems and issues Assist in application training of existing users and new employees Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements All other duties as assigned Requirements - Strong knowledge of standard IT practices and workflows Strong experience with building dashboards or a deep understanding of Business Intelligence Strong experience with SQL, ETL and related practices Advanced knowledge of applications troubleshooting with industry specific applications Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology Strong customer service skills Strong project management, verbal and written communication skills and customer service skills Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations Work with minimal to no supervision and take ownership of problems and/or issues and ensures timely resolution Strong analytical, troubleshooting and organization skills Able to work both independently and as a member within a team environment