Description

Lead the end-to-end implementation of Salesforce solutions, ensuring alignment with business goals and objectives. Collaborate with key stakeholders to gather requirements, analyse business processes, and design efficient and effective Salesforce solutions. Design, develop, and maintain integrations between Salesforce and other enterprise systems to facilitate data flow and process automation. Implement middleware solutions to connect Salesforce with external applications, databases, and third-party services. Customize Salesforce applications by configuring objects, fields, workflows, and process builder to meet specific business needs. Collaborate with business stakeholders to understand CRM requirements and objectives. Design, configure, and customize Salesforce to align with the organization's CRM strategy. Implement and optimize CRM processes within Salesforce to enhance customer interactions and improve user experience. Configure and manage Salesforce automation features, including workflows, process builder, and approval processes. Ensure data integrity and consistency within the Salesforce CRM system. Develop and maintain custom Visualforce pages, Apex classes, triggers, and Lightning components as needed. Lead data migration efforts, ensuring accurate and secure transfer of data from legacy systems to Salesforce. Develop and execute data cleansing and transformation processes to maintain data integrity within Salesforce. Provide training and support to end-users on Salesforce functionality and best practices. Act as a subject matter expert, addressing user inquiries and troubleshooting issues related to Salesforce implementation. Create comprehensive technical documentation, including system architecture, design specifications, and integration guides. Keep documentation up-to-date with changes and enhancements to the Salesforce environment.

Role and Responsibilities

• Lead the end-to-end implementation of Salesforce solutions, ensuring alignment with business goals and objectives. Collaborate with key stakeholders to gather requirements, analyse business processes, and design efficient and effective Salesforce solutions. Design, develop, and maintain integrations between Salesforce and other enterprise systems to facilitate data flow and process automation. Implement middleware solutions to connect Salesforce with external applications, databases, and third-party services. Customize Salesforce applications by configuring objects, fields, workflows, and process builder to meet specific business needs. Collaborate with business stakeholders to understand CRM requirements and objectives. Design, configure, and customize Salesforce to align with the organization's CRM strategy. Implement and optimize CRM processes within Salesforce to enhance customer interactions and improve user experience. Configure and manage Salesforce automation features, including workflows, process builder, and approval processes. Ensure data integrity and consistency within the Salesforce CRM system. Develop and maintain custom Visualforce pages, Apex classes, triggers, and Lightning components as needed. Lead data migration efforts, ensuring accurate and secure transfer of data from legacy systems to Salesforce. Develop and execute data cleansing and transformation processes to maintain data integrity within Salesforce. Provide training and support to end-users on Salesforce functionality and best practices. Act as a subject matter expert, addressing user inquiries and troubleshooting issues related to Salesforce implementation. Create comprehensive technical documentation, including system architecture, design specifications, and integration guides. Keep documentation up-to-date with changes and enhancements to the Salesforce environment.