Description

Exp on Quality Systems, Tools & Quality Framework.Exp in managing audits from a risk compliance & control standpoint. exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans Required Candidate profile 2-3 yrs exp as Sr. Manager / Manager Quality in a call center or backed environment (Inbound calls, Emails/Chats).• Exp in six sigma (YB/GB trained/Certified) & understanding of basic QC tools Role: Process Excellence / Six Sigma Manager Industry Type: BPO / Call Centre Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality

Role and Responsibilities

• Exp on Quality Systems, Tools & Quality Framework.Exp in managing audits from a risk compliance & control standpoint. exposure to Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans Required Candidate profile 2-3 yrs exp as Sr. Manager / Manager Quality in a call center or backed environment (Inbound calls, Emails/Chats).• Exp in six sigma (YB/GB trained/Certified) & understanding of basic QC tools Role: Process Excellence / Six Sigma Manager Industry Type: BPO / Call Centre Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality