Description

Lead a team/project with limited help. Work with sponsors, process owners, SMEs, and other stakeholders to define the goal for improvement Develop and implement a plan for essential data collection, analysis and prepare metrics mentor Black Belts Required Candidate profile Design a control plan, including a tracking tool and dashboard reporting Provide regular project updates and present data to the Sponsor Develop strong working relationships with management Role: Operations Manager Industry Type: Analytics / KPO / Research Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations

Role and Responsibilities

• Lead a team/project with limited help. Work with sponsors, process owners, SMEs, and other stakeholders to define the goal for improvement Develop and implement a plan for essential data collection, analysis and prepare metrics mentor Black Belts Required Candidate profile Design a control plan, including a tracking tool and dashboard reporting Provide regular project updates and present data to the Sponsor Develop strong working relationships with management Role: Operations Manager Industry Type: Analytics / KPO / Research Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations