Description

We are seeking a highly motivated and detail-oriented SAP MM L1 Support Consultant with a strong understanding of business processes The ideal candidate will be responsible for incident management and providing basic Level 1 (L1) support for SAP MM (Material Management) modules This role requires excellent communication skills, problem-solving abilities, and a solid understanding of SAP MM functionalities Responsibilities: Incident Management: Receive, analyze, and resolve Level 1 incidents related to SAP MM within the defined SLA (Service Level Agreement). Log and track incidents using the designated ticketing system. Collaborate with cross-functional teams to identify and implement timely solutions. Basic L1 Support: Provide first-line support for SAP MM end-users. Assist users in navigating the SAP system and address basic functional queries. Escalate issues to higher support levels when necessary. Business Process Understanding: Develop a deep understanding of the organizations business processes related to SAP MM. Collaborate with business users to gather requirements and translate them into SAP MM solutions. Documentation: Create and maintain documentation for incident resolutions, standard operating procedures, and user guides. Ensure documentation is up-to-date and accessible for the support team. Continuous Improvement: Identify opportunities for process improvement and efficiency gains in SAP MM support activities. Propose and implement enhancements to optimize system performance. Communication: Effectively communicate with end-users and other support teams to provide updates on incident resolution status. Collaborate with stakeholders to understand their needs and convey technical information in a user-friendly manner. Qualifications and Skills: Bachelor s degree in Information Technology, Business, or a related field. Proven experience in SAP MM support with a focus on Level 1 incident management. Strong understanding of SAP MM functionalities and integration with other SAP modules. Excellent problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to work collaboratively in a team and independently when required. Basic knowledge of SAP ABAP and debugging is a plus. SAP certification in MM is preferred. Required Skills SAP MM Material Management SAP Support Incident Management Continuous Improvement Communication Skills SAP MM Module Contact

Role and Responsibilities

• We are seeking a highly motivated and detail-oriented SAP MM L1 Support Consultant with a strong understanding of business processes The ideal candidate will be responsible for incident management and providing basic Level 1 (L1) support for SAP MM (Material Management) modules This role requires excellent communication skills, problem-solving abilities, and a solid understanding of SAP MM functionalities Responsibilities: Incident Management: Receive, analyze, and resolve Level 1 incidents related to SAP MM within the defined SLA (Service Level Agreement). Log and track incidents using the designated ticketing system. Collaborate with cross-functional teams to identify and implement timely solutions. Basic L1 Support: Provide first-line support for SAP MM end-users. Assist users in navigating the SAP system and address basic functional queries. Escalate issues to higher support levels when necessary. Business Process Understanding: Develop a deep understanding of the organizations business processes related to SAP MM. Collaborate with business users to gather requirements and translate them into SAP MM solutions. Documentation: Create and maintain documentation for incident resolutions, standard operating procedures, and user guides. Ensure documentation is up-to-date and accessible for the support team. Continuous Improvement: Identify opportunities for process improvement and efficiency gains in SAP MM support activities. Propose and implement enhancements to optimize system performance. Communication: Effectively communicate with end-users and other support teams to provide updates on incident resolution status. Collaborate with stakeholders to understand their needs and convey technical information in a user-friendly manner. Qualifications and Skills: Bachelor s degree in Information Technology, Business, or a related field. Proven experience in SAP MM support with a focus on Level 1 incident management. Strong understanding of SAP MM functionalities and integration with other SAP modules. Excellent problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to work collaboratively in a team and independently when required. Basic knowledge of SAP ABAP and debugging is a plus. SAP certification in MM is preferred. Required Skills SAP MM Material Management SAP Support Incident Management Continuous Improvement Communication Skills SAP MM Module Contact