Description

Responsible for the day-to-day production and quality functions of a team of coders specializing in meeting client production goals and 95% coding quality accuracy. Plans, directs, supervises and evaluates feedback work flows and coordinates activities to achieve production targets and 95% quality coding accuracy across all coding staff assigned to their team. Includes Coder I, Coder II, QA I and QA II for clients whose medical records are coded on shore or off shore. * Responsible for day-to-day application of clinical coding guidelines to meet production schedules and recommends operational improvements to get to 95% coding quality accuracy. * Monitors performance of all coding staff using key metrics including, but not limited to daily coding volume, assignments worked, client project deadlines and coding accuracy performance to achieve and maintain a 95% coding quality accuracy rate. * Escalate Production and QA concerns or roadblocks to the Manager for involvement as needed. Work closely with the Training teams members to communicate progress across the Team to the Manager. * Reviews both production and quality accuracy reporting and/or system reports on progress for all assigned projects in the Clinical Coding Services Department to assist with project coordination and completion. These reports are reviewed daily, weekly, monthly, quarterly and yearly as needed. * Motivates team members through effective training and coaching to improve quality and professionalism on work assignments. Conducts monthly team meetings and annual performance evaluations with team members. * Monitors and maintains team attendance records and time cards for coders. * Completes all responsibilities as outlined on annual Performance Plan. * Completes any special projects, such as full coding audit, and other duties as assigned in a timely manner. * Mentors staff to maximize performance and potential. * Assist in maintaining and monitoring team member job satisfaction and morale. * Hire, develop, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. * Completes all special projects and other duties as assigned. * Must be able to perform duties with or without reasonable accommodation. Requirements * Coding credential (CPC or CCS) required by either AAPC or AHIMA * Experience hiring team members preferred. * 3+ years of HCC coding experience. Including supervisory experience. * Demonstrated domain expertise in quality process related to meeting production schedules and the coding of medical diagnoses and treatment practices * Deep understanding of both the production and quality assurance coding process and guidelines in HCC risk adjustment coding. * Analytical and problem solving skills, and the ability to use data to identify patterns and trends. * Experience providing training, coaching, and development to team members, as well as providing regular feedback regarding work performance * Must possess strong communication skills to convey information across multiple team members with varying skill sets. * Ability to think logically and process information sequentially with a high level of detailed accuracy and efficiency. * Strong desire to work in a quality focused production environment , balance multiple clients, and manage to production plans and deadlines * Skills in organization and customer service as it relates to communicating feedback. * Computer and technology literate. Proficient application of MS Excel. * Able to work in a fast paced environment and must be adaptable with analytical and problem solving skills.

Role and Responsibilities

• Responsible for the day-to-day production and quality functions of a team of coders specializing in meeting client production goals and 95% coding quality accuracy. Plans, directs, supervises and evaluates feedback work flows and coordinates activities to achieve production targets and 95% quality coding accuracy across all coding staff assigned to their team. Includes Coder I, Coder II, QA I and QA II for clients whose medical records are coded on shore or off shore. * Responsible for day-to-day application of clinical coding guidelines to meet production schedules and recommends operational improvements to get to 95% coding quality accuracy. * Monitors performance of all coding staff using key metrics including, but not limited to daily coding volume, assignments worked, client project deadlines and coding accuracy performance to achieve and maintain a 95% coding quality accuracy rate. * Escalate Production and QA concerns or roadblocks to the Manager for involvement as needed. Work closely with the Training teams members to communicate progress across the Team to the Manager. * Reviews both production and quality accuracy reporting and/or system reports on progress for all assigned projects in the Clinical Coding Services Department to assist with project coordination and completion. These reports are reviewed daily, weekly, monthly, quarterly and yearly as needed. * Motivates team members through effective training and coaching to improve quality and professionalism on work assignments. Conducts monthly team meetings and annual performance evaluations with team members. * Monitors and maintains team attendance records and time cards for coders. * Completes all responsibilities as outlined on annual Performance Plan. * Completes any special projects, such as full coding audit, and other duties as assigned in a timely manner. * Mentors staff to maximize performance and potential. * Assist in maintaining and monitoring team member job satisfaction and morale. * Hire, develop, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. * Completes all special projects and other duties as assigned. * Must be able to perform duties with or without reasonable accommodation. Requirements * Coding credential (CPC or CCS) required by either AAPC or AHIMA * Experience hiring team members preferred. * 3+ years of HCC coding experience. Including supervisory experience. * Demonstrated domain expertise in quality process related to meeting production schedules and the coding of medical diagnoses and treatment practices * Deep understanding of both the production and quality assurance coding process and guidelines in HCC risk adjustment coding. * Analytical and problem solving skills, and the ability to use data to identify patterns and trends. * Experience providing training, coaching, and development to team members, as well as providing regular feedback regarding work performance * Must possess strong communication skills to convey information across multiple team members with varying skill sets. * Ability to think logically and process information sequentially with a high level of detailed accuracy and efficiency. * Strong desire to work in a quality focused production environment , balance multiple clients, and manage to production plans and deadlines * Skills in organization and customer service as it relates to communicating feedback. * Computer and technology literate. Proficient application of MS Excel. * Able to work in a fast paced environment and must be adaptable with analytical and problem solving skills.