Description

Job Description Roles and Responsibilities In this role, you will: Manage the service support and delivery for the SAP FICO stream Coordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managed Drive customer communication during critical events and lead retrospective meetings Drive projects that improve customer experience, application process or performance with minimal guidance Coordinate with solution architects and various other teams to understand the possible cross-functional impacts and mitigate risks Analyze incident trends, and design solutions to address root causes and improve the system. Work with the team to develop, test, and implement these solutions Partner with FICO architects and product owners on new service introductions, change, and transition to operations Ensure quality of the deliverables, participate in design, code, change control reviews Investigate the possibilities of automation for self-service of end user support Lead teams of contractors to deliver technology solutions to business incidents and requests Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training Education Qualifications Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience Minimum of 5 years of experience in SAP development or operations. Hands-on experience with SAP FI and CO, performing solution design, system configuration, development, testing and defect debugging. Note: Military experience is equivalent to professional experience Eligibility Requirement: Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job. Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to quickly understand new concepts and analyze system deficiencies Passionate about security and the quality of the applications they support Ability to influence others, lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Understands concepts of setting and driving architecture direction. Effective problem identification and solution skills including debugging skills. Proven analytical and organizational ability Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer's viewpoint Experience working with an off-shore development team Organized, thorough, and detail oriented Collaborates well with others to solve problems and actively incorporates input from various sources Eager to learn, shares ideas, encourages and accepts feedback well

Role and Responsibilities

• Roles and Responsibilities In this role, you will: Manage the service support and delivery for the SAP FICO stream Coordinate with business stakeholders and cross-functional partners to ensure adequate operational support is managed Drive customer communication during critical events and lead retrospective meetings Drive projects that improve customer experience, application process or performance with minimal guidance Coordinate with solution architects and various other teams to understand the possible cross-functional impacts and mitigate risks Analyze incident trends, and design solutions to address root causes and improve the system. Work with the team to develop, test, and implement these solutions Partner with FICO architects and product owners on new service introductions, change, and transition to operations Ensure quality of the deliverables, participate in design, code, change control reviews Investigate the possibilities of automation for self-service of end user support Lead teams of contractors to deliver technology solutions to business incidents and requests Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training