Description

If Interest please mail your resume at [email protected] or WhatsApp us at 9319993652 The role of a quality manager involves overseeing and implementing quality assurance processes to ensure that service delivery meets or exceeds client expectations and industry standards. This includes designing quality frameworks, conducting audits, analyzing performance data, providing feedback, and coaching to agents, and continuously improving processes to enhance efficiency and customer satisfaction. Responsibilities The quality manager is responsible for ensuring that the services provided meet or exceed the client's expectations and industry standards. Their job responsibilities typically include; Developing and implementing quality assurance policies and procedures. Conducting regular audits and evaluations of processes to identify areas for improvement. Monitoring and analyzing performance metrics to track the quality of services delivered. Providing feedback and coaching to agents and teams to enhance performance and adherence to quality standards. Collaborating with other departments to address quality-related issues and implement corrective actions. Designing and delivering training programs to ensure staff understand and comply with quality standards. Managing customer feedback and complaints, implementing strategies to address root causes and prevent recurrence. Keeping abreast of industry best practices and regulatory requirements to maintain compliance. Generating reports and presenting findings to management to drive continuous improvement initiatives. Ensuring adherence to service level agreements (SLAs) and contractual obligations with clients regarding quality standards.

Role and Responsibilities

• If Interest please mail your resume at [email protected] or WhatsApp us at 9319993652 The role of a quality manager involves overseeing and implementing quality assurance processes to ensure that service delivery meets or exceeds client expectations and industry standards. This includes designing quality frameworks, conducting audits, analyzing performance data, providing feedback, and coaching to agents, and continuously improving processes to enhance efficiency and customer satisfaction. Responsibilities The quality manager is responsible for ensuring that the services provided meet or exceed the client's expectations and industry standards. Their job responsibilities typically include; Developing and implementing quality assurance policies and procedures. Conducting regular audits and evaluations of processes to identify areas for improvement. Monitoring and analyzing performance metrics to track the quality of services delivered. Providing feedback and coaching to agents and teams to enhance performance and adherence to quality standards. Collaborating with other departments to address quality-related issues and implement corrective actions. Designing and delivering training programs to ensure staff understand and comply with quality standards. Managing customer feedback and complaints, implementing strategies to address root causes and prevent recurrence. Keeping abreast of industry best practices and regulatory requirements to maintain compliance. Generating reports and presenting findings to management to drive continuous improvement initiatives. Ensuring adherence to service level agreements (SLAs) and contractual obligations with clients regarding quality standards.