Description

Job Role: SAP SD-L1 Support Consultant Base location: Ahmedabad Onsite (WFO) Job Description: Position Overview: We are seeking a dedicated SAP SD (Sales and Distribution) L1 Support Consultant with a strong understanding of business processes to join our team. The ideal candidate will be responsible for incident management and providing basic Level 1 (L1) support for SAP SD modules. This role requires a solid understanding of SAP SD functionalities, excellent communication skills, and the ability to collaborate with cross-functional teams. Responsibilities: Incident Management: Receive, analyze, and resolve Level 1 incidents related to SAP SD within defined SLA. Log and track incidents using the designated ticketing system. Collaborate with cross-functional teams to identify and implement timely solutions. Basic L1 Support: Provide first-line support for SAP SD end-users. Assist users in navigating the SAP system and address basic functional queries. Escalate issues to higher support levels when necessary. Business Process Understanding: Develop a deep understanding of the organization's sales and distribution business processes related to SAP SD. Collaborate with business users to gather requirements and translate them into SAP SD solutions. Documentation: Create and maintain documentation for incident resolutions, standard operating procedures, and user guides. Ensure documentation is up-to-date and accessible for the support team. Continuous Improvement: Identify opportunities for process improvement and efficiency gains in SAP SD support activities. Propose and implement enhancements to optimize system performance. Communication: Effectively communicate with end-users and other support teams to provide updates on incident resolution status. Collaborate with stakeholders to understand their needs and convey technical information in a user-friendly manner. Qualifications and Skills: Bachelor’s degree in information technology, Business, or a related field. Proven experience in SAP SD support with a focus on Level 1 incident management. Strong understanding of SAP SD functionalities and integration with other SAP modules. Excellent problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to work collaboratively in a team and independently when required. Basic knowledge of SAP ABAP and debugging is a plus. SAP certification in SD is preferred. Benefits : * Free on the job training. * Good technical exposure. * 5 days' working. * Flexible timing. * 120+ employees' strength. * Good hike on current CTC+ Good Annual Increment. * Friendly Environment + Supportive staff. * Lots of celebrations. * Birthday Leaves * 7 Days Accommodation

Role and Responsibilities

• Responsibilities: Incident Management: Receive, analyze, and resolve Level 1 incidents related to SAP SD within defined SLA. Log and track incidents using the designated ticketing system. Collaborate with cross-functional teams to identify and implement timely solutions. Basic L1 Support: Provide first-line support for SAP SD end-users. Assist users in navigating the SAP system and address basic functional queries. Escalate issues to higher support levels when necessary. Business Process Understanding: Develop a deep understanding of the organization's sales and distribution business processes related to SAP SD. Collaborate with business users to gather requirements and translate them into SAP SD solutions. Documentation: Create and maintain documentation for incident resolutions, standard operating procedures, and user guides. Ensure documentation is up-to-date and accessible for the support team. Continuous Improvement: Identify opportunities for process improvement and efficiency gains in SAP SD support activities. Propose and implement enhancements to optimize system performance. Communication: Effectively communicate with end-users and other support teams to provide updates on incident resolution status. Collaborate with stakeholders to understand their needs and convey technical information in a user-friendly manner. Qualifications and Skills: Bachelor’s degree in information technology, Business, or a related field. Proven experience in SAP SD support with a focus on Level 1 incident management. Strong understanding of SAP SD functionalities and integration with other SAP modules. Excellent problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to work collaboratively in a team and independently when required. Basic knowledge of SAP ABAP and debugging is a plus. SAP certification in SD is preferred.