Description

Job Summary: We are seeking an experienced Voice & Accent Trainer to join our BPO team. The Voice & Accent Trainer will be responsible for improving the communication skills and accent neutrality of our employees to ensure effective interactions with clients. The ideal candidate will have a strong background in phonetics, linguistics, and training methodologies tailored to the BPO industry. Responsibilities: Develop and deliver training programs focused on improving pronunciation, intonation, and accent neutrality. Conduct assessments to identify employees' strengths and areas for improvement in spoken English. Design customized training modules based on individual or group needs. Provide feedback and coaching to employees to help them achieve desired pronunciation and accent goals. Incorporate multimedia resources such as audio recordings and video clips into training sessions. Stay updated on global accents and dialects relevant to our client base. Collaborate with operations managers and quality assurance teams to address communication issues identified during client interactions. Monitor progress and track performance metrics related to accent improvement. Continuously evaluate and update training materials to ensure relevance and effectiveness. Assist in the recruitment process by conducting voice and accent assessments for potential hires. Requirements: Bachelors degree in Linguistics, English, Communication, or a related field. Proven experience as a Voice & Accent Trainer in the BPO industry. In-depth knowledge of phonetics, phonology, and linguistic theories. Strong understanding of different accents and dialects, with the ability to teach accent neutralization techniques. Excellent communication and interpersonal skills. Ability to provide constructive feedback and motivate learners to achieve improvement. Familiarity with training methodologies such as role-playing, simulations, and interactive exercises. Proficiency in Microsoft Office Suite and training software/tools. Flexible schedule to accommodate training sessions for employees working different shifts. Certification in accent training or TESOL/TEFL is a plus.

Role and Responsibilities

• Job Summary: We are seeking an experienced Voice & Accent Trainer to join our BPO team. The Voice & Accent Trainer will be responsible for improving the communication skills and accent neutrality of our employees to ensure effective interactions with clients. The ideal candidate will have a strong background in phonetics, linguistics, and training methodologies tailored to the BPO industry. Responsibilities: Develop and deliver training programs focused on improving pronunciation, intonation, and accent neutrality. Conduct assessments to identify employees' strengths and areas for improvement in spoken English. Design customized training modules based on individual or group needs. Provide feedback and coaching to employees to help them achieve desired pronunciation and accent goals. Incorporate multimedia resources such as audio recordings and video clips into training sessions. Stay updated on global accents and dialects relevant to our client base. Collaborate with operations managers and quality assurance teams to address communication issues identified during client interactions. Monitor progress and track performance metrics related to accent improvement. Continuously evaluate and update training materials to ensure relevance and effectiveness. Assist in the recruitment process by conducting voice and accent assessments for potential hires. Requirements: Bachelors degree in Linguistics, English, Communication, or a related field. Proven experience as a Voice & Accent Trainer in the BPO industry. In-depth knowledge of phonetics, phonology, and linguistic theories. Strong understanding of different accents and dialects, with the ability to teach accent neutralization techniques. Excellent communication and interpersonal skills. Ability to provide constructive feedback and motivate learners to achieve improvement. Familiarity with training methodologies such as role-playing, simulations, and interactive exercises. Proficiency in Microsoft Office Suite and training software/tools. Flexible schedule to accommodate training sessions for employees working different shifts. Certification in accent training or TESOL/TEFL is a plus.