Description
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Job brief
We are looking for a Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by this innovative CRM system.
Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases and training staff on the effective use of Salesforce products.
Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently.
Responsibilities
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Resolve user support tickets
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organization
Provide ongoing user training and create training materials as needed
Requirements and skills
Proven work experience as a Salesforce Administrator or similar role
Salesforce certified administrator or Salesforce advanced administrator certification
Extensive experience in the administration and maintenance of Salesforce systems
Experience in performing Salesforce upgrades and ensuring successful integration
Exceptional ability to create and maintain Salesforce databases
In-depth knowledge of Salesforce products and their functionalities