Description

Collaborating closely with our DevOps Development crew, the CRM Support Analyst will be responsible for documenting, scrutinizing, and resolving issues raised by users of our CRM, Portal, and ERP systems. In this role, you will be expected to: Develop and test workflows, plugins and other processes with support from the DevOps-CRM Team. Receive and analyze requests related to CRM and its related services from internal stakeholders. Analyze current business operations, interview users, perform requirements analysis and document feature requests and process improvements. Record, track, and estimate tasks. Execute projects using Transoft s software development processes. Be a CRM expert, develop views, build reports and dashboards, help CRM users get the most out of CRM. Build views and reports in PowerBI, Excel. Maintain and enhance our existing systems including CRM and data integrations. Work with the DevOps-CRM Team to upkeep data, technology and software. Provide technical support for our CRM, ERP and portal users. About You: You have a Bachelors degree in Computer Science or equivalent field. You possess a minimum of 2 years experience with Microsoft Dynamics CRM or similar platforms. You understand Object-Oriented principles, UML diagrams, UI design, and software lifecycle tools. You have experience with sales and/or finance software and proficiency in integration software such as Scribe. Your skill set includes knowledge of PowerBI and familiarity with database principles and SQL, which are valuable assets. Your hold a Microsoft Certification in Dynamics 365. You are self-motivated and driven to be successful in the workplace and in life. You are able to track, estimate, prioritize, and implement many tasks in parallel with multiple different requestors. You possess exceptional analytical and problem-solving skills. About Us: We offer a flexible working environment that embraces both in-person and remote work; We offer a number of employee programs and benefits focused on rewards and recognition; we're committed to providing professional growth and development opportunities; We give back to our communities through global initiatives and donations; We work hard, but we like to have fun too

Role and Responsibilities

• Collaborating closely with our DevOps Development crew, the CRM Support Analyst will be responsible for documenting, scrutinizing, and resolving issues raised by users of our CRM, Portal, and ERP systems. In this role, you will be expected to: Develop and test workflows, plugins and other processes with support from the DevOps-CRM Team. Receive and analyze requests related to CRM and its related services from internal stakeholders. Analyze current business operations, interview users, perform requirements analysis and document feature requests and process improvements. Record, track, and estimate tasks. Execute projects using Transoft s software development processes. Be a CRM expert, develop views, build reports and dashboards, help CRM users get the most out of CRM. Build views and reports in PowerBI, Excel. Maintain and enhance our existing systems including CRM and data integrations. Work with the DevOps-CRM Team to upkeep data, technology and software. Provide technical support for our CRM, ERP and portal users. About You: You have a Bachelors degree in Computer Science or equivalent field. You possess a minimum of 2 years experience with Microsoft Dynamics CRM or similar platforms. You understand Object-Oriented principles, UML diagrams, UI design, and software lifecycle tools. You have experience with sales and/or finance software and proficiency in integration software such as Scribe. Your skill set includes knowledge of PowerBI and familiarity with database principles and SQL, which are valuable assets. Your hold a Microsoft Certification in Dynamics 365. You are self-motivated and driven to be successful in the workplace and in life. You are able to track, estimate, prioritize, and implement many tasks in parallel with multiple different requestors. You possess exceptional analytical and problem-solving skills. About Us: We offer a flexible working environment that embraces both in-person and remote work; We offer a number of employee programs and benefits focused on rewards and recognition; we're committed to providing professional growth and development opportunities; We give back to our communities through global initiatives and donations; We work hard, but we like to have fun too