Description

Job Description of Specialist - HR Operations – CallBA Job Title : Specialist - HR Operations Department : Human Resources Reports to : Team Manager - HR Operations Purpose: Work flexibly across a range of tasks, delivering to a high and compliant standard, to agreed processes and controls and provides excellent levels of Candidate Experience. Day-to-day basis responsibilities: • Management and delivery of an effective set of services ensuring an efficient and costeffective process. On time, accurate and compliant processing of: Candidate Referencing and additional checks. Other activities like contracting and course closure. Supporting with administrative duties across the wider function. • Working with third party suppliers to ensure candidate referencing is in line with agreed policy, processes and standards. • Assist in the coordination and completion of Security Interviews, Criminal Records Checks, Overseas Criminal Record Checks and Enhanced Criminal Records Checks as required by company policy. • Keep up to date with changes to airport standards, government legislation and internal process. • Participate in Continuous Improvement projects sharing Subject Matter Expertise. • May be required to act as BA and Airport Authority signatory for verification of references to support security pass issue. • Ensures that information is stored and processed in line with Company and legal requirements e.g. GDPR, ICFR controls. • Ensures that all candidates joining BA meet the strict regulatory compliance required within the desired timescales whilst still meeting both candidate and business expectations. • There is an expectation that you will undertake ad-hoc work on an exceptional basis or provide relevant cover for other team tasks. Behaviours and attitude: • Customer Service and process orientated. • Always looking for ways to improve. • Exceptional attention to detail • Team player. • Ambassador for BA and HR Operations

Role and Responsibilities

• Able to work with highly sensitive data. • Attention to detail and determined to get things right first time. • Highly collaborative, able to work with others to deliver the best service to our candidates. • Process orientated, ensuring tasks are completed in line with standards and controls. • Highly organised, is task focused and brings a structured approach. Skills / capabilities: • Motivated towards, and focused, on achieving individual, departmental and team SLA targets and delivering goals and objectives. • Works within the Team to identify opportunities to enable continuous improvement. • Proactively managing personal development, looking for opportunities to develop skills to maximise potential and performance. • Expert Using resourcing systems. • Ability to work under pressure whilst maintaining a professional approach. • Able to identify trends in information in order to establish whether or not escalation is required. • Strong candidate focus and exceptional candidate service skills, including proactive service recovery. • Well-developed planning and organising skills, with ability to prioritise own workload. • Strong attention to detail and quality focus. • Strong interpersonal skills, understands their impact on others and uses a range of styles of influence. • Strong oral and written communication. • Excellent Team Player. • In depth knowledge of MS Office tools • Willing to work in any shifts between 0900-0230 Hrs Education & Experience • Experience of working to standard operating procedures • Working with third party supplier to ensure high levels of performance. • Knowledge of compliance requirements including GDPR • Educated to 10+2 or graduate level or equivalent Degree • 2 year or more of experience in HRO role