Description

Fortune Bioservices is looking for Product Specialist - Biotechnology to join our dynamic team and embark on a rewarding career journey.We are seeking a dedicated and knowledgeable Product Specialist to join our team. As a Product Specialist, you will be responsible for providing expertise on our products and services, supporting sales and marketing efforts, and ensuring customer satisfaction. The ideal candidate will have a deep understanding of our products, strong communication skills, and the ability to engage with both internal teams and external stakeholders. Responsibilities: Develop a comprehensive understanding of our products, features, benefits, and competitive advantages. Serve as a subject matter expert on our products and services, providing training and support to sales teams, customer service representatives, and other internal stakeholders. Collaborate with the product management team to gather and prioritize customer feedback, identify opportunities for product enhancements or new features, and communicate customer needs and preferences. Assist in the development of sales collateral, marketing materials, and product documentation, ensuring accuracy and relevance to target audiences. Conduct product demonstrations, presentations, and training sessions for customers, partners, and internal teams to showcase product capabilities and benefits. Support sales efforts by participating in customer meetings, trade shows, and industry events, and addressing technical questions or concerns raised by prospects. Collect and analyze data on product performance, customer usage patterns, and market trends to identify opportunities for growth and improvement. Act as a liaison between customers and internal teams, facilitating communication and problem resolution to ensure customer satisfaction and retention. Stay informed about industry trends, emerging technologies, and competitive developments, and provide insights and recommendations to inform product strategy and roadmap. Collaborate with cross-functional teams, including sales, marketing, product management, and customer support, to drive alignment and achieve business objectives.

Role and Responsibilities

• Fortune Bioservices is looking for Product Specialist - Biotechnology to join our dynamic team and embark on a rewarding career journey.We are seeking a dedicated and knowledgeable Product Specialist to join our team. As a Product Specialist, you will be responsible for providing expertise on our products and services, supporting sales and marketing efforts, and ensuring customer satisfaction. The ideal candidate will have a deep understanding of our products, strong communication skills, and the ability to engage with both internal teams and external stakeholders. Responsibilities: Develop a comprehensive understanding of our products, features, benefits, and competitive advantages. Serve as a subject matter expert on our products and services, providing training and support to sales teams, customer service representatives, and other internal stakeholders. Collaborate with the product management team to gather and prioritize customer feedback, identify opportunities for product enhancements or new features, and communicate customer needs and preferences. Assist in the development of sales collateral, marketing materials, and product documentation, ensuring accuracy and relevance to target audiences. Conduct product demonstrations, presentations, and training sessions for customers, partners, and internal teams to showcase product capabilities and benefits. Support sales efforts by participating in customer meetings, trade shows, and industry events, and addressing technical questions or concerns raised by prospects. Collect and analyze data on product performance, customer usage patterns, and market trends to identify opportunities for growth and improvement. Act as a liaison between customers and internal teams, facilitating communication and problem resolution to ensure customer satisfaction and retention. Stay informed about industry trends, emerging technologies, and competitive developments, and provide insights and recommendations to inform product strategy and roadmap. Collaborate with cross-functional teams, including sales, marketing, product management, and customer support, to drive alignment and achieve business objectives.