Description

Infos Connect Study Abroad is looking for Customer Relations Executives to join our dynamic team and embark on a rewarding career journey Customer Interactions: Interact with customers via various channels, including phone, email, chat, or in-person, and provide prompt and courteous responses to inquiries and concerns Issue Resolution: Listen to customer complaints, problems, or requests, and work to resolve them effectively and efficiently This may involve coordination with other departments within the organization Feedback Collection: Gather feedback and suggestions from customers to help improve products or services Relay this feedback to relevant departments within the organization Customer Education: Educate customers about products or services, guiding them on how to use and get the most value from what the organization offers Maintaining Records: Keep detailed records of customer interactions, issues, and resolutions in a customer relationship management (CRM) system Customer Retention: Focus on retaining customers by identifying potential churn risks and implementing strategies to keep them engaged and satisfied

Role and Responsibilities

• Infos Connect Study Abroad is looking for Customer Relations Executives to join our dynamic team and embark on a rewarding career journey Customer Interactions: Interact with customers via various channels, including phone, email, chat, or in-person, and provide prompt and courteous responses to inquiries and concerns Issue Resolution: Listen to customer complaints, problems, or requests, and work to resolve them effectively and efficiently This may involve coordination with other departments within the organization Feedback Collection: Gather feedback and suggestions from customers to help improve products or services Relay this feedback to relevant departments within the organization Customer Education: Educate customers about products or services, guiding them on how to use and get the most value from what the organization offers Maintaining Records: Keep detailed records of customer interactions, issues, and resolutions in a customer relationship management (CRM) system Customer Retention: Focus on retaining customers by identifying potential churn risks and implementing strategies to keep them engaged and satisfied