Description

Process:- Customer Support Analyst Salary:-10Lpa Location:- Hyderabad Mode:-Hybrid Mode 5 days & 2 weeksoff 2 way cab 24/7 shifts Experience and Skills: Over 1 year of experience in customer support. Detail-oriented approach, particularly skilled in troubleshooting client issues. Ability to communicate concisely and impactfully with clients and internal stakeholders. Strong verbal and written communication skills. Familiarity with Zendesk and Jira platforms is a plus.

Role and Responsibilities

• Communicate with Spanish-speaking customers via phone, chat, and email to efficiently troubleshoot and resolve their issues. Document case notes accurately, ensuring clarity and actionability for both internal teams and customers accessing the case portal. Troubleshoot and resolve customer issues, ranging from technical inquiries to product usage guidance, ensuring a positive customer experience. Identify opportunities for process optimization and customer experience enhancements, sharing feedback and suggestions with relevant stakeholders. Address client issues within defined Service Level Agreements (SLAs). Collaborate with cross-functional teams to ensure customer satisfaction. Ensure adherence to quality standards in customer interactions, striving for excellence in service